What is Vertask Helpdesk?
Vertask Helpdesk is a feature-rich yet affordable customer service software designed for small and medium-sized businesses. It allows companies to provide optimal support across multiple channels such as email, live chat, social media, and more from one unified workspace.
With Vertask Helpdesk, businesses can streamline query and ticket management with customized workflows and automation rules. The software comes equipped with functionalities like ticket categorization, assignment rules, collaboration tools, canned responses, and SLAs to resolve customer issues efficiently. Users also get access to an integrated knowledge base to document resolutions for common problems.
On the analytics front, Vertask Helpdesk provides out-of-the-box and customizable reports on performance metrics like ticket resolution time, agent productivity, etc. This allows managers to identify areas of improvement in customer service. The software also sends real-time alerts whenever service levels drop to help businesses proactively improve operations.
Other key features of Vertask Helpdesk include custom branding of communication channels, multichannel customer engagement, community forums for customers, WYSIWYG editor for responses, survery, feedback collection capabilities, and more. With its easy-to-use interface and affordable pricing plans, Vertask Helpdesk is a great customer service solution for growing companies.