Cerberus vs osTicket

Struggling to choose between Cerberus and osTicket? Both products offer unique advantages, making it a tough decision.

Cerberus is a Security & Privacy solution with tags like antitheft, device-tracking, remote-lock, locate-device, wipe-data.

It boasts features such as Remote lock and wipe, GPS tracking, Take photos remotely, Sound alarm remotely, SIM card change notification, Hide app icon, Emergency SMS commands and pros including Free and open source, Lots of features, Active development, Customizable.

On the other hand, osTicket is a Business & Commerce product tagged with open-source, ticket-system, customer-support, helpdesk-software.

Its standout features include Ticket management, Email piping, Knowledgebase, SLA enforcement, Canned responses, Ticket filters, User roles and permissions, Multilingual support, REST API, and it shines with pros like Open source and free, Easy to install and use, Highly customizable, Active community support, Scales for large organizations, Integrates with LDAP and Active Directory.

Feature	Cerberus	osTicket
Overall Score	N/A	N/A
Primary Category	Security & Privacy	Business & Commerce

Product Overview

Cerberus

Description: Cerberus is an open source anti-theft and device tracking app for Android devices. It can remotely lock, locate, sound an alarm, and wipe data from a lost or stolen device.

osTicket

Description: osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

Key Features Comparison

Cerberus Features

• Remote lock and wipe
• GPS tracking
• Take photos remotely
• Sound alarm remotely
• SIM card change notification
• Hide app icon
• Emergency SMS commands

osTicket Features

• Ticket management
• Email piping
• Knowledgebase
• SLA enforcement
• Canned responses
• Ticket filters
• User roles and permissions
• Multilingual support
• REST API

Pros & Cons Analysis

Cerberus

Pros

• Free and open source
• Lots of features
• Active development
• Customizable

Cons

• Requires root access
• Some features require monthly fee
• Can drain battery if always active

osTicket

Pros

• Open source and free
• Easy to install and use
• Highly customizable
• Active community support
• Scales for large organizations
• Integrates with LDAP and Active Directory

Cons

• Limited reporting capabilities
• No native mobile apps
• Steep learning curve for advanced configurations
• Lacks some advanced features of paid solutions

Pricing Comparison

Cerberus

• Free
• Freemium
• Subscription-based

osTicket

• Open Source
• Free