Dashly vs Kayako

Struggling to choose between Dashly and Kayako? Both products offer unique advantages, making it a tough decision.

Dashly is a Development solution with tags like dashboard, api-mock-server, metrics, data-visualization.

It boasts features such as Visual dashboard builder, Drag and drop interface, Customizable widgets, Real-time data, REST API mocking, Response mocking, Authentication, Team collaboration and pros including Open source and free, Easy to use interface, Good for prototyping, API mocking speeds up development, Supports real-time data.

On the other hand, Kayako is a Business & Commerce product tagged with help-desk, customer-support, ticketing, knowledge-base, community-forums.

Its standout features include Ticketing system to manage customer support requests, Knowledge base to provide self-service support articles, Live chat for real-time customer conversations, Email management and automation, Reporting and analytics, Multiple user roles and permissions, API integrations, Mobile app, and it shines with pros like Intuitive and easy to use interface, Omnichannel support, Customizable workflows, Robust reporting and analytics, Scales for growing businesses, Third-party integrations.

Feature	Dashly	Kayako
Overall Score	N/A	N/A
Primary Category	Development	Business & Commerce

Product Overview

Dashly

Description: Dashly is an open-source web dashboard and API mock server. It allows developers to visually create customizable, interactive dashboards to display key metrics and data. Dashly also includes tools for mocking APIs during development.

Kayako

Description: Kayako is a help desk and customer service software that allows businesses to manage customer support interactions across multiple channels like email, live chat, calls, and self-service. It provides features like ticketing, knowledge base, community forums, and more.

Key Features Comparison

Dashly Features

• Visual dashboard builder
• Drag and drop interface
• Customizable widgets
• Real-time data
• REST API mocking
• Response mocking
• Authentication
• Team collaboration

Kayako Features

• Ticketing system to manage customer support requests
• Knowledge base to provide self-service support articles
• Live chat for real-time customer conversations
• Email management and automation
• Reporting and analytics
• Multiple user roles and permissions
• API integrations
• Mobile app

Pros & Cons Analysis

Dashly

Pros

• Open source and free
• Easy to use interface
• Good for prototyping
• API mocking speeds up development
• Supports real-time data

Cons

• Limited widget selection
• No native mobile apps
• Not suitable for complex dashboards
• Basic authentication only

Kayako

Pros

• Intuitive and easy to use interface
• Omnichannel support
• Customizable workflows
• Robust reporting and analytics
• Scales for growing businesses
• Third-party integrations

Cons

• Can be pricey for small businesses
• Mobile app needs improvement
• Lack of native social media integration
• Steep learning curve for advanced features

Pricing Comparison

Dashly

• Open Source

Kayako

• Subscription-Based
• Pay-As-You-Go