Dashly vs Kayako

Struggling to choose between Dashly and Kayako? Both products offer unique advantages, making it a tough decision.

Dashly is a Development solution with tags like dashboard, api-mock-server, metrics, data-visualization.

It boasts features such as Visual dashboard builder, Drag and drop interface, Customizable widgets, Real-time data, REST API mocking, Response mocking, Authentication, Team collaboration and pros including Open source and free, Easy to use interface, Good for prototyping, API mocking speeds up development, Supports real-time data.

On the other hand, Kayako is a Business & Commerce product tagged with help-desk, customer-support, ticketing, knowledge-base, community-forums.

Its standout features include Ticketing system to manage customer support requests, Knowledge base to provide self-service support articles, Live chat for real-time customer conversations, Email management and automation, Reporting and analytics, Multiple user roles and permissions, API integrations, Mobile app, and it shines with pros like Intuitive and easy to use interface, Omnichannel support, Customizable workflows, Robust reporting and analytics, Scales for growing businesses, Third-party integrations.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Dashly

Dashly

Dashly is an open-source web dashboard and API mock server. It allows developers to visually create customizable, interactive dashboards to display key metrics and data. Dashly also includes tools for mocking APIs during development.

Categories:
Development Api Tools
dashboard api-mock-server metrics data-visualization

Dashly Features

  1. Visual dashboard builder
  2. Drag and drop interface
  3. Customizable widgets
  4. Real-time data
  5. REST API mocking
  6. Response mocking
  7. Authentication
  8. Team collaboration

Pricing

  • Open Source

Pros

Open source and free

Easy to use interface

Good for prototyping

API mocking speeds up development

Supports real-time data

Cons

Limited widget selection

No native mobile apps

Not suitable for complex dashboards

Basic authentication only

Kayako

Kayako

Kayako is a help desk and customer service software that allows businesses to manage customer support interactions across multiple channels like email, live chat, calls, and self-service. It provides features like ticketing, knowledge base, community forums, and more.

Categories:
Business & Commerce Customer Service
help-desk customer-support ticketing knowledge-base community-forums

Kayako Features

  1. Ticketing system to manage customer support requests
  2. Knowledge base to provide self-service support articles
  3. Live chat for real-time customer conversations
  4. Email management and automation
  5. Reporting and analytics
  6. Multiple user roles and permissions
  7. API integrations
  8. Mobile app

Pricing

  • Subscription-Based
  • Pay-As-You-Go

Pros

Intuitive and easy to use interface

Omnichannel support

Customizable workflows

Robust reporting and analytics

Scales for growing businesses

Third-party integrations

Cons

Can be pricey for small businesses

Mobile app needs improvement

Lack of native social media integration

Steep learning curve for advanced features