FreePBX vs Genesys

Struggling to choose between FreePBX and Genesys? Both products offer unique advantages, making it a tough decision.

FreePBX is a Business & Commerce solution with tags like voip, pbx, asterisk, telephony.

It boasts features such as Web-based GUI for managing Asterisk, Extension management, Voicemail, Call routing, IVR, Call recording, Call reporting, Fax server, Conferencing and pros including Free and open source, Easy to use graphical interface, Active development community, Highly customizable, Supports a wide range of telephony features.

On the other hand, Genesys is a Business & Commerce product tagged with contact-center, customer-service, omnichannel, workforce-optimization, analytics, ai.

Its standout features include Omnichannel routing, Workforce engagement, Analytics, AI capabilities, and it shines with pros like Scalable and flexible, Integrates with many systems, Robust analytics and reporting, Omnichannel support.

Feature	FreePBX	Genesys
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

FreePBX

Description: FreePBX is an open source web-based GUI that controls and manages Asterisk, an open source communication server. It enables managing extensions, voicemail, call routing, IVRs, and other PBX features through a web browser.

Genesys

Description: Genesys is a customer experience platform that provides contact center, customer service, and sales solutions for enterprises. It offers omnichannel routing, workforce engagement, analytics, and AI capabilities to optimize customer interactions.

Key Features Comparison

FreePBX Features

• Web-based GUI for managing Asterisk
• Extension management
• Voicemail
• Call routing
• IVR
• Call recording
• Call reporting
• Fax server
• Conferencing

Genesys Features

• Omnichannel routing
• Workforce engagement
• Analytics
• AI capabilities

Pros & Cons Analysis

FreePBX

Pros

• Free and open source
• Easy to use graphical interface
• Active development community
• Highly customizable
• Supports a wide range of telephony features

Cons

• Can have a steep learning curve
• Requires Linux server and Asterisk
• Limited official support options
• Some advanced features require paid modules

Genesys

Pros

• Scalable and flexible
• Integrates with many systems
• Robust analytics and reporting
• Omnichannel support

Cons

• Complex and requires training
• Can be expensive
• Integration challenges
• Limited self-service options

Pricing Comparison

FreePBX

• Open Source

Genesys

• Subscription-Based
• Pay-As-You-Go
• Custom Pricing