FreePBX vs RingCentral Engage Digital

Struggling to choose between FreePBX and RingCentral Engage Digital? Both products offer unique advantages, making it a tough decision.

FreePBX is a Business & Commerce solution with tags like voip, pbx, asterisk, telephony.

It boasts features such as Web-based GUI for managing Asterisk, Extension management, Voicemail, Call routing, IVR, Call recording, Call reporting, Fax server, Conferencing and pros including Free and open source, Easy to use graphical interface, Active development community, Highly customizable, Supports a wide range of telephony features.

On the other hand, RingCentral Engage Digital is a Social & Communications product tagged with messaging, chatbots, social-media-management.

Its standout features include Omnichannel engagement, Live chat, Chatbots, Social media management, Team inbox, Real-time analytics, and it shines with pros like Integrates multiple channels, Easy to use interface, Chatbot builder, Social media integration, Team collaboration features, Powerful analytics.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

FreePBX

FreePBX

FreePBX is an open source web-based GUI that controls and manages Asterisk, an open source communication server. It enables managing extensions, voicemail, call routing, IVRs, and other PBX features through a web browser.

Categories:
Business & Commerce Communication Platforms
voip pbx asterisk telephony

FreePBX Features

  1. Web-based GUI for managing Asterisk
  2. Extension management
  3. Voicemail
  4. Call routing
  5. IVR
  6. Call recording
  7. Call reporting
  8. Fax server
  9. Conferencing

Pricing

  • Open Source

Pros

Free and open source

Easy to use graphical interface

Active development community

Highly customizable

Supports a wide range of telephony features

Cons

Can have a steep learning curve

Requires Linux server and Asterisk

Limited official support options

Some advanced features require paid modules

RingCentral Engage Digital

RingCentral Engage Digital

RingCentral Engage Digital is a digital customer engagement platform that allows businesses to have conversations with customers across multiple digital channels. It provides tools for digital messaging, chatbots, and social media management.

Categories:
Social & Communications Customer Engagement
messaging chatbots social-media-management

RingCentral Engage Digital Features

  1. Omnichannel engagement
  2. Live chat
  3. Chatbots
  4. Social media management
  5. Team inbox
  6. Real-time analytics

Pricing

  • Subscription-Based

Pros

Integrates multiple channels

Easy to use interface

Chatbot builder

Social media integration

Team collaboration features

Powerful analytics

Cons

Can be pricey for small businesses

Steep learning curve for advanced features

Limitations for some social media platforms

No native video chat

Third-party integrations can be limited