FreePBX vs RingCentral Engage Digital

Struggling to choose between FreePBX and RingCentral Engage Digital? Both products offer unique advantages, making it a tough decision.

FreePBX is a Business & Commerce solution with tags like voip, pbx, asterisk, telephony.

It boasts features such as Web-based GUI for managing Asterisk, Extension management, Voicemail, Call routing, IVR, Call recording, Call reporting, Fax server, Conferencing and pros including Free and open source, Easy to use graphical interface, Active development community, Highly customizable, Supports a wide range of telephony features.

On the other hand, RingCentral Engage Digital is a Social & Communications product tagged with messaging, chatbots, social-media-management.

Its standout features include Omnichannel engagement, Live chat, Chatbots, Social media management, Team inbox, Real-time analytics, and it shines with pros like Integrates multiple channels, Easy to use interface, Chatbot builder, Social media integration, Team collaboration features, Powerful analytics.

Feature	FreePBX	RingCentral Engage Digital
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Social & Communications

Product Overview

FreePBX

Description: FreePBX is an open source web-based GUI that controls and manages Asterisk, an open source communication server. It enables managing extensions, voicemail, call routing, IVRs, and other PBX features through a web browser.

RingCentral Engage Digital

Description: RingCentral Engage Digital is a digital customer engagement platform that allows businesses to have conversations with customers across multiple digital channels. It provides tools for digital messaging, chatbots, and social media management.

Key Features Comparison

FreePBX Features

• Web-based GUI for managing Asterisk
• Extension management
• Voicemail
• Call routing
• IVR
• Call recording
• Call reporting
• Fax server
• Conferencing

RingCentral Engage Digital Features

• Omnichannel engagement
• Live chat
• Chatbots
• Social media management
• Team inbox
• Real-time analytics

Pros & Cons Analysis

FreePBX

Pros

• Free and open source
• Easy to use graphical interface
• Active development community
• Highly customizable
• Supports a wide range of telephony features

Cons

• Can have a steep learning curve
• Requires Linux server and Asterisk
• Limited official support options
• Some advanced features require paid modules

RingCentral Engage Digital

Pros

• Integrates multiple channels
• Easy to use interface
• Chatbot builder
• Social media integration
• Team collaboration features
• Powerful analytics

Cons

• Can be pricey for small businesses
• Steep learning curve for advanced features
• Limitations for some social media platforms
• No native video chat
• Third-party integrations can be limited

Pricing Comparison

FreePBX

• Open Source

RingCentral Engage Digital

• Subscription-Based