FreeSENTRAL vs AsteriskNOW

Struggling to choose between FreeSENTRAL and AsteriskNOW? Both products offer unique advantages, making it a tough decision.

FreeSENTRAL is a Business & Commerce solution with tags like opensource, itsm, help-desk, asset-management, change-management.

It boasts features such as Asset management, Help desk ticketing, Change management, Incident management, Problem management, Configuration management, Knowledge base, Reporting and dashboards and pros including Free and open source, Comprehensive feature set for an ITSM tool, Customizable and extensible, Good community support.

On the other hand, AsteriskNOW is a Network & Admin product tagged with open-source, ip-pbx, voicemail, conference-calling, call-queuing.

Its standout features include Web-based GUI for easy configuration, Built-in auto-provisioning for phones, Real-time monitoring and reporting, Voicemail transcription, Call recording, Call queues, Interactive voice response (IVR), Conference bridges, Call routing and switching, and it shines with pros like Open source and free, Very customizable and extensible, Supports a wide range of telephony devices, Scales well for large deployments, Lower cost than proprietary PBX systems.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

FreeSENTRAL

FreeSENTRAL

FreeSENTRAL is an open-source IT service management software. It includes features like asset management, help desk ticketing, change management, and more. FreeSENTRAL aims to provide a free alternative to paid ITSM tools like ServiceNow and BMC Remedy.

Categories:
Business & Commerce It Service Management
opensource itsm help-desk asset-management change-management

FreeSENTRAL Features

  1. Asset management
  2. Help desk ticketing
  3. Change management
  4. Incident management
  5. Problem management
  6. Configuration management
  7. Knowledge base
  8. Reporting and dashboards

Pricing

  • Open Source

Pros

Free and open source

Comprehensive feature set for an ITSM tool

Customizable and extensible

Good community support

Cons

Less polished UI than paid options

Limited native mobile apps

Can be complex to set up and manage

Lacks some advanced ITSM features

AsteriskNOW

AsteriskNOW

AsteriskNOW is an open source communications platform that provides IP PBX, voicemail, conference calling, call queuing, and other features. It is built on top of Asterisk and provides a graphical user interface for easier configuration and management.

Categories:
Network & Admin Communication Platforms
open-source ip-pbx voicemail conference-calling call-queuing

AsteriskNOW Features

  1. Web-based GUI for easy configuration
  2. Built-in auto-provisioning for phones
  3. Real-time monitoring and reporting
  4. Voicemail transcription
  5. Call recording
  6. Call queues
  7. Interactive voice response (IVR)
  8. Conference bridges
  9. Call routing and switching

Pricing

  • Open Source

Pros

Open source and free

Very customizable and extensible

Supports a wide range of telephony devices

Scales well for large deployments

Lower cost than proprietary PBX systems

Cons

Steep learning curve

Requires expertise to manage and maintain

Limited official support options

Upgrades can be complex

Not as user friendly as commercial PBX software