FreeSENTRAL vs XiVO

Struggling to choose between FreeSENTRAL and XiVO? Both products offer unique advantages, making it a tough decision.

FreeSENTRAL is a Business & Commerce solution with tags like opensource, itsm, help-desk, asset-management, change-management.

It boasts features such as Asset management, Help desk ticketing, Change management, Incident management, Problem management, Configuration management, Knowledge base, Reporting and dashboards and pros including Free and open source, Comprehensive feature set for an ITSM tool, Customizable and extensible, Good community support.

On the other hand, XiVO is a Business & Commerce product tagged with voip, pbx, call-routing, ivr, voicemail.

Its standout features include VoIP PBX, Call routing, IVR menus, Voicemail, Call recording, Conference calls, Phone provisioning, and it shines with pros like Open source, Free, Feature rich, Easy to use, Scalable.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

FreeSENTRAL

FreeSENTRAL

FreeSENTRAL is an open-source IT service management software. It includes features like asset management, help desk ticketing, change management, and more. FreeSENTRAL aims to provide a free alternative to paid ITSM tools like ServiceNow and BMC Remedy.

Categories:
Business & Commerce It Service Management
opensource itsm help-desk asset-management change-management

FreeSENTRAL Features

  1. Asset management
  2. Help desk ticketing
  3. Change management
  4. Incident management
  5. Problem management
  6. Configuration management
  7. Knowledge base
  8. Reporting and dashboards

Pricing

  • Open Source

Pros

Free and open source

Comprehensive feature set for an ITSM tool

Customizable and extensible

Good community support

Cons

Less polished UI than paid options

Limited native mobile apps

Can be complex to set up and manage

Lacks some advanced ITSM features

XiVO

XiVO

XiVO is an open-source IP PBX software designed for small and medium businesses. It offers features like call routing, IVR menus, voicemail, call recording, conference calls, and phone provisioning.

Categories:
Business & Commerce Communication
voip pbx call-routing ivr voicemail

XiVO Features

  1. VoIP PBX
  2. Call routing
  3. IVR menus
  4. Voicemail
  5. Call recording
  6. Conference calls
  7. Phone provisioning

Pricing

  • Open Source
  • Free
  • Custom Pricing

Pros

Open source

Free

Feature rich

Easy to use

Scalable

Cons

Limited support options

Steep learning curve

May lack some enterprise features