InstantChat.io vs Kayako

Struggling to choose between InstantChat.io and Kayako? Both products offer unique advantages, making it a tough decision.

InstantChat.io is a Social & Communications solution with tags like chat, live-chat, customer-support, realtime, messaging, open-source.

It boasts features such as Real-time messaging, Team inbox, Visitor tracking, Customizable widget, Third-party integrations and pros including Free and open source, Easy to set up and use, Good for small teams, Customizable and extensible.

On the other hand, Kayako is a Business & Commerce product tagged with help-desk, customer-support, ticketing, knowledge-base, community-forums.

Its standout features include Ticketing system to manage customer support requests, Knowledge base to provide self-service support articles, Live chat for real-time customer conversations, Email management and automation, Reporting and analytics, Multiple user roles and permissions, API integrations, Mobile app, and it shines with pros like Intuitive and easy to use interface, Omnichannel support, Customizable workflows, Robust reporting and analytics, Scales for growing businesses, Third-party integrations.

Feature	InstantChat.io	Kayako
Overall Score	N/A	N/A
Primary Category	Social & Communications	Business & Commerce

Product Overview

InstantChat.io

Description: InstantChat.io is a free, open-source live chat software designed for websites. It enables real-time conversations between website visitors and agents to provide instant support and increase sales.

Kayako

Description: Kayako is a help desk and customer service software that allows businesses to manage customer support interactions across multiple channels like email, live chat, calls, and self-service. It provides features like ticketing, knowledge base, community forums, and more.

Key Features Comparison

InstantChat.io Features

• Real-time messaging
• Team inbox
• Visitor tracking
• Customizable widget
• Third-party integrations

Kayako Features

• Ticketing system to manage customer support requests
• Knowledge base to provide self-service support articles
• Live chat for real-time customer conversations
• Email management and automation
• Reporting and analytics
• Multiple user roles and permissions
• API integrations
• Mobile app

Pros & Cons Analysis

InstantChat.io

Pros

• Free and open source
• Easy to set up and use
• Good for small teams
• Customizable and extensible

Cons

• Limited features compared to paid options
• Self-hosted can be complex
• Not ideal for large teams

Kayako

Pros

• Intuitive and easy to use interface
• Omnichannel support
• Customizable workflows
• Robust reporting and analytics
• Scales for growing businesses
• Third-party integrations

Cons

• Can be pricey for small businesses
• Mobile app needs improvement
• Lack of native social media integration
• Steep learning curve for advanced features

Pricing Comparison

InstantChat.io

• Open Source

Kayako

• Subscription-Based
• Pay-As-You-Go