InstantChat.io vs Kayako
Struggling to choose between InstantChat.io and Kayako? Both products offer unique advantages, making it a tough decision.
InstantChat.io is a Social & Communications solution with tags like chat, live-chat, customer-support, realtime, messaging, open-source.
It boasts features such as Real-time messaging, Team inbox, Visitor tracking, Customizable widget, Third-party integrations and pros including Free and open source, Easy to set up and use, Good for small teams, Customizable and extensible.
On the other hand, Kayako is a Business & Commerce product tagged with help-desk, customer-support, ticketing, knowledge-base, community-forums.
Its standout features include Ticketing system to manage customer support requests, Knowledge base to provide self-service support articles, Live chat for real-time customer conversations, Email management and automation, Reporting and analytics, Multiple user roles and permissions, API integrations, Mobile app, and it shines with pros like Intuitive and easy to use interface, Omnichannel support, Customizable workflows, Robust reporting and analytics, Scales for growing businesses, Third-party integrations.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
InstantChat.io
InstantChat.io is a free, open-source live chat software designed for websites. It enables real-time conversations between website visitors and agents to provide instant support and increase sales.
Categories:
InstantChat.io Features
- Real-time messaging
- Team inbox
- Visitor tracking
- Customizable widget
- Third-party integrations
Pricing
- Open Source
Pros
Cons
Kayako
Kayako is a help desk and customer service software that allows businesses to manage customer support interactions across multiple channels like email, live chat, calls, and self-service. It provides features like ticketing, knowledge base, community forums, and more.
Categories:
Kayako Features
- Ticketing system to manage customer support requests
- Knowledge base to provide self-service support articles
- Live chat for real-time customer conversations
- Email management and automation
- Reporting and analytics
- Multiple user roles and permissions
- API integrations
- Mobile app
Pricing
- Subscription-Based
- Pay-As-You-Go