Kayako vs Dashly

Struggling to choose between Kayako and Dashly? Both products offer unique advantages, making it a tough decision.

Kayako is a Business & Commerce solution with tags like help-desk, customer-support, ticketing, knowledge-base, community-forums.

It boasts features such as Ticketing system to manage customer support requests, Knowledge base to provide self-service support articles, Live chat for real-time customer conversations, Email management and automation, Reporting and analytics, Multiple user roles and permissions, API integrations, Mobile app and pros including Intuitive and easy to use interface, Omnichannel support, Customizable workflows, Robust reporting and analytics, Scales for growing businesses, Third-party integrations.

On the other hand, Dashly is a Development product tagged with dashboard, api-mock-server, metrics, data-visualization.

Its standout features include Visual dashboard builder, Drag and drop interface, Customizable widgets, Real-time data, REST API mocking, Response mocking, Authentication, Team collaboration, and it shines with pros like Open source and free, Easy to use interface, Good for prototyping, API mocking speeds up development, Supports real-time data.

Feature	Kayako	Dashly
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Development

Product Overview

Kayako

Description: Kayako is a help desk and customer service software that allows businesses to manage customer support interactions across multiple channels like email, live chat, calls, and self-service. It provides features like ticketing, knowledge base, community forums, and more.

Dashly

Description: Dashly is an open-source web dashboard and API mock server. It allows developers to visually create customizable, interactive dashboards to display key metrics and data. Dashly also includes tools for mocking APIs during development.

Key Features Comparison

Kayako Features

• Ticketing system to manage customer support requests
• Knowledge base to provide self-service support articles
• Live chat for real-time customer conversations
• Email management and automation
• Reporting and analytics
• Multiple user roles and permissions
• API integrations
• Mobile app

Dashly Features

• Visual dashboard builder
• Drag and drop interface
• Customizable widgets
• Real-time data
• REST API mocking
• Response mocking
• Authentication
• Team collaboration

Pros & Cons Analysis

Kayako

Pros

• Intuitive and easy to use interface
• Omnichannel support
• Customizable workflows
• Robust reporting and analytics
• Scales for growing businesses
• Third-party integrations

Cons

• Can be pricey for small businesses
• Mobile app needs improvement
• Lack of native social media integration
• Steep learning curve for advanced features

Dashly

Pros

• Open source and free
• Easy to use interface
• Good for prototyping
• API mocking speeds up development
• Supports real-time data

Cons

• Limited widget selection
• No native mobile apps
• Not suitable for complex dashboards
• Basic authentication only

Pricing Comparison

Kayako

• Subscription-Based
• Pay-As-You-Go

Dashly

• Open Source