
Description: osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.
Type: Open Source Test Automation Framework
Founded: 2011
Primary Use: Mobile app testing automation
Supported Platforms: iOS, Android, Windows

Description: AJ Help Desk SAAS is a cloud-based help desk software that allows businesses to manage customer inquiries and internal IT support tickets in one place. It offers features like ticket automation, custom views, SLA management, knowledge base, and multi-channel integration with email, social media, voice, and chat.
Type: Cloud-based Test Automation Platform
Founded: 2015
Primary Use: Web, mobile, and API testing
Supported Platforms: Web, iOS, Android, API