osTicket vs Deskware

Struggling to choose between osTicket and Deskware? Both products offer unique advantages, making it a tough decision.

osTicket is a Business & Commerce solution with tags like open-source, ticket-system, customer-support, helpdesk-software.

It boasts features such as Ticket management, Email piping, Knowledgebase, SLA enforcement, Canned responses, Ticket filters, User roles and permissions, Multilingual support, REST API and pros including Open source and free, Easy to install and use, Highly customizable, Active community support, Scales for large organizations, Integrates with LDAP and Active Directory.

On the other hand, Deskware is a Office & Productivity product tagged with productivity, workflow, desktop, organization.

Its standout features include Window management, Workspace organization, App launcher, Notifications center, To-do lists, Sticky notes, Calendar, Third-party app integration, and it shines with pros like Increased productivity, Improved workflow, Centralized access to tools, Customizable interface, Cross-platform support.

Feature	osTicket	Deskware
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Office & Productivity

Product Overview

osTicket

Description: osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

Deskware

Description: Deskware is a desktop platform aimed at helping you optimize your productivity and workflow. It integrates with popular productivity tools and allows you to manage desktop windows efficiently.

Key Features Comparison

osTicket Features

• Ticket management
• Email piping
• Knowledgebase
• SLA enforcement
• Canned responses
• Ticket filters
• User roles and permissions
• Multilingual support
• REST API

Deskware Features

• Window management
• Workspace organization
• App launcher
• Notifications center
• To-do lists
• Sticky notes
• Calendar
• Third-party app integration

Pros & Cons Analysis

osTicket

Pros

• Open source and free
• Easy to install and use
• Highly customizable
• Active community support
• Scales for large organizations
• Integrates with LDAP and Active Directory

Cons

• Limited reporting capabilities
• No native mobile apps
• Steep learning curve for advanced configurations
• Lacks some advanced features of paid solutions

Deskware

Pros

• Increased productivity
• Improved workflow
• Centralized access to tools
• Customizable interface
• Cross-platform support

Cons

• Steep learning curve
• Resource heavy
• Limitations with free version
• Lacks some advanced features of competitors

Pricing Comparison

osTicket

• Open Source
• Free

Deskware

• Freemium
• Subscription-Based