Struggling to choose between osTicket and jtrac? Both products offer unique advantages, making it a tough decision.
osTicket is a Business & Commerce solution with tags like open-source, ticket-system, customer-support, helpdesk-software.
It boasts features such as Ticket management, Email piping, Knowledgebase, SLA enforcement, Canned responses, Ticket filters, User roles and permissions, Multilingual support, REST API and pros including Open source and free, Easy to install and use, Highly customizable, Active community support, Scales for large organizations, Integrates with LDAP and Active Directory.
On the other hand, jtrac is a Business & Commerce product tagged with issue-tracking, project-management, bug-tracking, open-source.
Its standout features include Issue tracking, Project management, Time tracking, Reporting, Notifications, Role-based access control, Custom fields, REST API, and it shines with pros like Open source, Highly customizable, Active community support, Integrations with other tools, Self-hosted option available.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.
jtrac is an open source issue tracking and project management web application written in Java. It allows teams to track software bugs/issues, feature requests, tasks, and projects in an organized way.