osTicket vs Zent.io

Struggling to choose between osTicket and Zent.io? Both products offer unique advantages, making it a tough decision.

osTicket is a Business & Commerce solution with tags like open-source, ticket-system, customer-support, helpdesk-software.

It boasts features such as Ticket management, Email piping, Knowledgebase, SLA enforcement, Canned responses, Ticket filters, User roles and permissions, Multilingual support, REST API and pros including Open source and free, Easy to install and use, Highly customizable, Active community support, Scales for large organizations, Integrates with LDAP and Active Directory.

On the other hand, Zent.io is a Business & Commerce product tagged with workflow, automation, forms, integration, solopreneurs, small-teams.

Its standout features include Workflow automation, Smart forms, Drag and drop interface, Integration with popular apps, and it shines with pros like Intuitive and easy to use, Great for visualizing business processes, Automates repetitive tasks, Affordable for solopreneurs and small teams.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

osTicket

osTicket

osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

Categories:
Business & Commerce Customer Support
open-source ticket-system customer-support helpdesk-software

OsTicket Features

  1. Ticket management
  2. Email piping
  3. Knowledgebase
  4. SLA enforcement
  5. Canned responses
  6. Ticket filters
  7. User roles and permissions
  8. Multilingual support
  9. REST API

Pricing

  • Open Source
  • Free

Pros

Open source and free

Easy to install and use

Highly customizable

Active community support

Scales for large organizations

Integrates with LDAP and Active Directory

Cons

Limited reporting capabilities

No native mobile apps

Steep learning curve for advanced configurations

Lacks some advanced features of paid solutions

Zent.io

Zent.io

Zent.io is a workflow management platform aimed at solopreneurs and small teams. It allows users to visualize, automate and optimize business processes through an intuitive drag and drop interface. Key features include workflow automation, smart forms, integration with popular apps.

Categories:
Business & Commerce Project Management
workflow automation forms integration solopreneurs small-teams

Zent.io Features

  1. Workflow automation
  2. Smart forms
  3. Drag and drop interface
  4. Integration with popular apps

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use

Great for visualizing business processes

Automates repetitive tasks

Affordable for solopreneurs and small teams

Cons

Limited customization options

Not suitable for large or complex workflows

Mobile app needs improvement