RingCentral Engage Digital vs Asterisk

Struggling to choose between RingCentral Engage Digital and Asterisk? Both products offer unique advantages, making it a tough decision.

RingCentral Engage Digital is a Social & Communications solution with tags like messaging, chatbots, social-media-management.

It boasts features such as Omnichannel engagement, Live chat, Chatbots, Social media management, Team inbox, Real-time analytics and pros including Integrates multiple channels, Easy to use interface, Chatbot builder, Social media integration, Team collaboration features, Powerful analytics.

On the other hand, Asterisk is a Network & Admin product tagged with voip, pbx, telephony.

Its standout features include PBX functionality, VoIP, Interactive voice response, Voicemail, Conference calling, Call routing, Call queuing, and it shines with pros like Open source and free, Highly customizable, Supports many protocols and codecs, Active development community, Integrates with many CRM and business software.

Feature	RingCentral Engage Digital	Asterisk
Overall Score	N/A	N/A
Primary Category	Social & Communications	Network & Admin

Product Overview

RingCentral Engage Digital

Description: RingCentral Engage Digital is a digital customer engagement platform that allows businesses to have conversations with customers across multiple digital channels. It provides tools for digital messaging, chatbots, and social media management.

Asterisk

Description: Asterisk is an open source communications software that allows you to build telephony applications and services. It supports voice over IP, video conferencing, voicemail, auto attendant, interactive voice response, and more. It can be used to build PBX systems, call center solutions, and other communications platforms.

Key Features Comparison

RingCentral Engage Digital Features

• Omnichannel engagement
• Live chat
• Chatbots
• Social media management
• Team inbox
• Real-time analytics

Asterisk Features

• PBX functionality
• VoIP
• Interactive voice response
• Voicemail
• Conference calling
• Call routing
• Call queuing

Pros & Cons Analysis

RingCentral Engage Digital

Pros

• Integrates multiple channels
• Easy to use interface
• Chatbot builder
• Social media integration
• Team collaboration features
• Powerful analytics

Cons

• Can be pricey for small businesses
• Steep learning curve for advanced features
• Limitations for some social media platforms
• No native video chat
• Third-party integrations can be limited

Asterisk

Pros

• Open source and free
• Highly customizable
• Supports many protocols and codecs
• Active development community
• Integrates with many CRM and business software

Cons

• Steep learning curve
• Requires technical expertise to setup and manage
• Limited official support
• Fragmented documentation
• Not as feature rich as proprietary PBX systems

Pricing Comparison

RingCentral Engage Digital

• Subscription-Based

Asterisk

• Open Source