SurveyMonkey vs AskNicely

Struggling to choose between SurveyMonkey and AskNicely? Both products offer unique advantages, making it a tough decision.

SurveyMonkey is a Business & Commerce solution with tags like survey, forms, questionnaires, data-collection.

It boasts features such as Online survey creation, Customizable templates, Various question types, Survey logic, Distribution & collection options and pros including Easy to use interface, Mobile optimization, Real-time results, Data analysis tools, Integrations, Security.

On the other hand, AskNicely is a Business & Commerce product tagged with feedback, nps, cx, customer-satisfaction.

Its standout features include Gather customer feedback through surveys, Analyze customer satisfaction metrics, Identify unhappy customers, Enable companies to act on feedback, Recognize and reward employees, Promote word-of-mouth referrals, and it shines with pros like Easy to use interface, Automated feedback collection, Powerful analytics and reporting, Integration with popular tools like Salesforce and Slack, Helps improve customer satisfaction.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

SurveyMonkey

SurveyMonkey

SurveyMonkey is an online survey software that enables users to create professional online surveys quickly and easily. It offers a variety of customizable templates, question types, logic, and survey distribution & collection options to capture actionable data.

Categories:
survey forms questionnaires data-collection

SurveyMonkey Features

  1. Online survey creation
  2. Customizable templates
  3. Various question types
  4. Survey logic
  5. Distribution & collection options

Pricing

  • Free
  • Standard
  • Advantage
  • Enterprise
  • Platinum

Pros

Easy to use interface

Mobile optimization

Real-time results

Data analysis tools

Integrations

Security

Cons

Limit on number of questions in free version

No data export in free version

Limited custom branding in free version


AskNicely

AskNicely

AskNicely is a customer experience software designed to gather customer feedback, measure customer satisfaction, and identify unhappy customers. It helps companies act on feedback, recognize and reward employees, and promote word-of-mouth referrals.

Categories:
feedback nps cx customer-satisfaction

AskNicely Features

  1. Gather customer feedback through surveys
  2. Analyze customer satisfaction metrics
  3. Identify unhappy customers
  4. Enable companies to act on feedback
  5. Recognize and reward employees
  6. Promote word-of-mouth referrals

Pricing

  • Subscription-Based

Pros

Easy to use interface

Automated feedback collection

Powerful analytics and reporting

Integration with popular tools like Salesforce and Slack

Helps improve customer satisfaction

Cons

Can be pricey for small businesses

Feedback surveys can annoy customers if overused

Advanced features require higher pricing tier