TicketLens vs TravelPeri

Struggling to choose between TicketLens and TravelPeri? Both products offer unique advantages, making it a tough decision.

TicketLens is a Business & Commerce solution with tags like help-desk, ticketing, customer-support, sla-tracking.

It boasts features such as Custom ticket fields, SLA management, Automation rules, Real-time notifications, Reporting and analytics and pros including Easy to use interface, Robust automation and workflow, Good for managing customer support tickets, Mobile app for technicians, Integrates with many tools.

On the other hand, TravelPeri is a Travel & Location product tagged with travel, planning, booking, reservations, itineraries.

Its standout features include Itinerary building, Custom package creation, Reservation/booking management, Payment processing, Supplier integration, CRM, Accounting, Reporting, and it shines with pros like Automates itinerary creation, Allows customization of travel packages, Manages reservations and bookings in one system, Integrates payments, Connects to suppliers like hotels, transportation, etc, Includes CRM capabilities, Has accounting features, Provides reporting and analytics.

Feature	TicketLens	TravelPeri
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Travel & Location

Product Overview

TicketLens

Description: TicketLens is a help desk and customer support software that allows companies to manage tickets, requests, and issues from customers and employees. It features custom ticket fields, SLAs, automation rules, real-time notifications and reports.

TravelPeri

Description: TravelPeri is a travel planning and booking software designed for travel agencies and tour operators. It allows creating custom travel packages, managing reservations, processing payments, and automating bookings and itineraries.

Key Features Comparison

TicketLens Features

• Custom ticket fields
• SLA management
• Automation rules
• Real-time notifications
• Reporting and analytics

TravelPeri Features

• Itinerary building
• Custom package creation
• Reservation/booking management
• Payment processing
• Supplier integration
• CRM
• Accounting
• Reporting

Pros & Cons Analysis

TicketLens

Pros

• Easy to use interface
• Robust automation and workflow
• Good for managing customer support tickets
• Mobile app for technicians
• Integrates with many tools

Cons

• Can be pricey for small teams
• Limited customization options
• Reporting could be more powerful
• Setup and configuration can be complex

TravelPeri

Pros

• Automates itinerary creation
• Allows customization of travel packages
• Manages reservations and bookings in one system
• Integrates payments
• Connects to suppliers like hotels, transportation, etc
• Includes CRM capabilities
• Has accounting features
• Provides reporting and analytics

Cons

• Can be complex for smaller agencies
• Requires training and onboarding
• Integration with suppliers requires setup
• Higher cost than basic booking systems

Pricing Comparison

TicketLens

• Subscription-Based
• Per User Per Month

TravelPeri

• Subscription-Based