TicketLens vs TravelPeri

Struggling to choose between TicketLens and TravelPeri? Both products offer unique advantages, making it a tough decision.

TicketLens is a Business & Commerce solution with tags like help-desk, ticketing, customer-support, sla-tracking.

It boasts features such as Custom ticket fields, SLA management, Automation rules, Real-time notifications, Reporting and analytics and pros including Easy to use interface, Robust automation and workflow, Good for managing customer support tickets, Mobile app for technicians, Integrates with many tools.

On the other hand, TravelPeri is a Travel & Location product tagged with travel, planning, booking, reservations, itineraries.

Its standout features include Itinerary building, Custom package creation, Reservation/booking management, Payment processing, Supplier integration, CRM, Accounting, Reporting, and it shines with pros like Automates itinerary creation, Allows customization of travel packages, Manages reservations and bookings in one system, Integrates payments, Connects to suppliers like hotels, transportation, etc, Includes CRM capabilities, Has accounting features, Provides reporting and analytics.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

TicketLens

TicketLens

TicketLens is a help desk and customer support software that allows companies to manage tickets, requests, and issues from customers and employees. It features custom ticket fields, SLAs, automation rules, real-time notifications and reports.

Categories:
Business & Commerce Customer Service & Support
help-desk ticketing customer-support sla-tracking

TicketLens Features

  1. Custom ticket fields
  2. SLA management
  3. Automation rules
  4. Real-time notifications
  5. Reporting and analytics

Pricing

  • Subscription-Based
  • Per User Per Month

Pros

Easy to use interface

Robust automation and workflow

Good for managing customer support tickets

Mobile app for technicians

Integrates with many tools

Cons

Can be pricey for small teams

Limited customization options

Reporting could be more powerful

Setup and configuration can be complex

TravelPeri

TravelPeri

TravelPeri is a travel planning and booking software designed for travel agencies and tour operators. It allows creating custom travel packages, managing reservations, processing payments, and automating bookings and itineraries.

Categories:
Travel & Location Travel Planning
travel planning booking reservations itineraries

TravelPeri Features

  1. Itinerary building
  2. Custom package creation
  3. Reservation/booking management
  4. Payment processing
  5. Supplier integration
  6. CRM
  7. Accounting
  8. Reporting

Pricing

  • Subscription-Based

Pros

Automates itinerary creation

Allows customization of travel packages

Manages reservations and bookings in one system

Integrates payments

Connects to suppliers like hotels, transportation, etc

Includes CRM capabilities

Has accounting features

Provides reporting and analytics

Cons

Can be complex for smaller agencies

Requires training and onboarding

Integration with suppliers requires setup

Higher cost than basic booking systems