Universal Chat vs Tidio

Struggling to choose between Universal Chat and Tidio ? Both products offer unique advantages, making it a tough decision.

Universal Chat is a Social & Communications solution with tags like chat, messaging, video-chat, voice-chat, file-sharing, endtoend-encryption, open-source.

It boasts features such as Text, voice and video chatting, End-to-end encryption, Group chats, File sharing, Customizable interfaces and pros including Free and open source, Available on multiple platforms, End-to-end encryption for security, Support for group chats, File sharing capability.

On the other hand, Tidio is a Social & Communications product tagged with chat, messaging, customer-service, website.

Its standout features include Live chat, Chatbots, Email marketing, Knowledge base, Analytics and reports, and it shines with pros like Easy to use interface, Integrates with popular platforms, Provides analytics and reports, Has chatbot builder, Offers multi-channel support.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Universal Chat

Universal Chat

Universal Chat is a free and open-source chat application available for Windows, Mac, Linux, iOS and Android. It supports text, voice and video chatting with end-to-end encryption. Key features include group chats, file sharing and customizable interfaces.

Categories:
chat messaging video-chat voice-chat file-sharing endtoend-encryption open-source

Universal Chat Features

  1. Text, voice and video chatting
  2. End-to-end encryption
  3. Group chats
  4. File sharing
  5. Customizable interfaces

Pricing

  • Free
  • Open Source

Pros

Free and open source

Available on multiple platforms

End-to-end encryption for security

Support for group chats

File sharing capability

Cons

May lack some features of paid options

Setup can be complex for less tech-savvy users

Encryption can cause performance issues


Tidio

Tidio

Tidio is a live chat and messaging software for websites. It allows website owners to communicate with visitors in real-time via chat to improve customer service and sales.

Categories:
chat messaging customer-service website

Tidio Features

  1. Live chat
  2. Chatbots
  3. Email marketing
  4. Knowledge base
  5. Analytics and reports

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Integrates with popular platforms

Provides analytics and reports

Has chatbot builder

Offers multi-channel support

Cons

Can get expensive for larger teams

Limited customization options

No call support

No white-label options