
Description: UserEcho is a customer feedback and helpdesk software that allows companies to crowdsource ideas and feedback from users. It includes features like idea management, feedback forums, helpdesk ticketing, and more.
Type: Open Source Test Automation Framework
Founded: 2011
Primary Use: Mobile app testing automation
Supported Platforms: iOS, Android, Windows

Description: DiamanteDesk is a customer service software that provides ticketing, live chat, knowledge base, and reporting features to help companies support their customers. It aims to be an affordable, easy-to-use alternative to more complex support suites.
Type: Cloud-based Test Automation Platform
Founded: 2015
Primary Use: Web, mobile, and API testing
Supported Platforms: Web, iOS, Android, API