Viva Engage (Yammer) vs Oogwave

Struggling to choose between Viva Engage (Yammer) and Oogwave? Both products offer unique advantages, making it a tough decision.

Viva Engage (Yammer) is a Social & Communications solution with tags like collaboration, communication, engagement, knowledge-sharing, teamwork.

It boasts features such as Real-time messaging, Groups and communities, Content sharing, Announcements, Praise and recognition, Polls and surveys, Integrations, Mobile apps, Analytics, Security and compliance and pros including Improves communication and collaboration, Fosters company culture and employee engagement, Facilitates knowledge sharing, Integrates with Microsoft 365 and Teams, Customizable platform, Available mobile apps, Advanced analytics and metrics, Robust security and compliance capabilities.

On the other hand, Oogwave is a Ai Tools & Services product tagged with artificial-intelligence, customer-service, chatbot.

Its standout features include AI-powered chatbot, Natural language processing, Pre-built knowledge base, Conversation analytics, Omnichannel support, Integration with CRM and helpdesk software, and it shines with pros like Automates customer service, Provides fast and consistent responses, Reduces customer wait times, Scales support operations, Learns from conversations to improve over time.

Feature	Viva Engage (Yammer)	Oogwave
Overall Score	N/A	N/A
Primary Category	Social & Communications	Ai Tools & Services

Product Overview

Viva Engage (Yammer)

Description: Viva Engage by Microsoft is an enterprise social networking platform that allows employees to collaborate and share information across teams and organizations. It facilitates group discussions, knowledge sharing, team collaboration, and employee engagement.

Oogwave

Description: Oogwave is a customer service software that uses artificial intelligence to understand customer queries and automatically generate relevant responses. It is designed to improve customer engagement and reduce support wait times.

Key Features Comparison

Viva Engage (Yammer) Features

• Real-time messaging
• Groups and communities
• Content sharing
• Announcements
• Praise and recognition
• Polls and surveys
• Integrations
• Mobile apps
• Analytics
• Security and compliance

Oogwave Features

• AI-powered chatbot
• Natural language processing
• Pre-built knowledge base
• Conversation analytics
• Omnichannel support
• Integration with CRM and helpdesk software

Pros & Cons Analysis

Viva Engage (Yammer)

Pros

• Improves communication and collaboration
• Fosters company culture and employee engagement
• Facilitates knowledge sharing
• Integrates with Microsoft 365 and Teams
• Customizable platform
• Available mobile apps
• Advanced analytics and metrics
• Robust security and compliance capabilities

Cons

• Can be distracting if not used properly
• Potential for inappropriate content
• Data compliance challenges
• Limited free version
• Must manage community guidelines

Oogwave

Pros

• Automates customer service
• Provides fast and consistent responses
• Reduces customer wait times
• Scales support operations
• Learns from conversations to improve over time

Cons

• May provide inaccurate responses
• Limited customization options
• Requires large training data set
• Can be expensive

Pricing Comparison

Viva Engage (Yammer)

• Freemium
• Subscription-Based

Oogwave

• Subscription-Based