ZestIM vs Intercom

Struggling to choose between ZestIM and Intercom? Both products offer unique advantages, making it a tough decision.

ZestIM is a Social & Communications solution with tags like opensource, instant-messaging, chat, group-chat, file-sharing, video-calling, screen-sharing, business-apps.

It boasts features such as Group chat, File sharing, Video calling, Screen sharing, Integration with business apps and pros including Open source, Free, Good for team collaboration, Feature rich.

On the other hand, Intercom is a Social & Communications product tagged with messaging, chat, support, analytics.

Its standout features include Live Chat, Chatbots, Email Marketing, Help Desk, User Onboarding, Product Tours, User Feedback, Analytics, and it shines with pros like Easy to use interface, Integrates with many platforms, Automation features, Detailed analytics, Good customer support.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

ZestIM

ZestIM

ZestIM is an open-source instant messaging and chat application for businesses. It provides features like group chat, file sharing, video calling, screen sharing, and integrations with business apps.

Categories:
opensource instant-messaging chat group-chat file-sharing video-calling screen-sharing business-apps

ZestIM Features

  1. Group chat
  2. File sharing
  3. Video calling
  4. Screen sharing
  5. Integration with business apps

Pricing

  • Open Source

Pros

Open source

Free

Good for team collaboration

Feature rich

Cons

May lack some features of paid options

Limited customization

Requires self-hosting


Intercom

Intercom

Intercom is a customer messaging platform that allows businesses to communicate with customers directly within their app, website, and more. It includes features like automated messages, chatbots, campaign tools, and analytics.

Categories:
messaging chat support analytics

Intercom Features

  1. Live Chat
  2. Chatbots
  3. Email Marketing
  4. Help Desk
  5. User Onboarding
  6. Product Tours
  7. User Feedback
  8. Analytics

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Integrates with many platforms

Automation features

Detailed analytics

Good customer support

Cons

Can be expensive for larger teams

Limitations on free plan

Steep learning curve initially