Znuny vs osTicket

Struggling to choose between Znuny and osTicket? Both products offer unique advantages, making it a tough decision.

Znuny is a Network & Admin solution with tags like monitoring, management, opensource, infrastructure, application, alerting, reporting, customizable, scalable.

It boasts features such as Infrastructure monitoring, Application monitoring, Alerting and notification, Reporting and dashboards, IT service management, Configuration management, Automation and orchestration and pros including Open source and free, Highly customizable and extensible, Scalable for large environments, Broad monitoring capabilities, Active community support.

On the other hand, osTicket is a Business & Commerce product tagged with open-source, ticket-system, customer-support, helpdesk-software.

Its standout features include Ticket management, Email piping, Knowledgebase, SLA enforcement, Canned responses, Ticket filters, User roles and permissions, Multilingual support, REST API, and it shines with pros like Open source and free, Easy to install and use, Highly customizable, Active community support, Scales for large organizations, Integrates with LDAP and Active Directory.

Feature	Znuny	osTicket
Overall Score	N/A	N/A
Primary Category	Network & Admin	Business & Commerce

Product Overview

Znuny

Description: Znuny is an open-source IT monitoring and management software. It provides infrastructure and application monitoring, alerting, reporting, and more for managing IT operations. Znuny is designed to be flexible, customizable, and scalable.

osTicket

Description: osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

Key Features Comparison

Znuny Features

• Infrastructure monitoring
• Application monitoring
• Alerting and notification
• Reporting and dashboards
• IT service management
• Configuration management
• Automation and orchestration

osTicket Features

• Ticket management
• Email piping
• Knowledgebase
• SLA enforcement
• Canned responses
• Ticket filters
• User roles and permissions
• Multilingual support
• REST API

Pros & Cons Analysis

Znuny

Pros

• Open source and free
• Highly customizable and extensible
• Scalable for large environments
• Broad monitoring capabilities
• Active community support

Cons

• Steep learning curve
• Requires more manual configuration than commercial tools
• Limited official support options
• Not as feature rich as paid solutions

osTicket

Pros

• Open source and free
• Easy to install and use
• Highly customizable
• Active community support
• Scales for large organizations
• Integrates with LDAP and Active Directory

Cons

• Limited reporting capabilities
• No native mobile apps
• Steep learning curve for advanced configurations
• Lacks some advanced features of paid solutions

Pricing Comparison

Znuny

• Open Source
• Free
• Custom Pricing

osTicket

• Open Source
• Free