Active911 vs OnGuardHelp

Struggling to choose between Active911 and OnGuardHelp? Both products offer unique advantages, making it a tough decision.

Active911 is a Security & Privacy solution with tags like dispatch, mapping, emergency-responders, police, fire-department, ems, ambulance, public-works.

It boasts features such as Real-time GPS tracking, Instant dispatch of calls, Live incident mapping, Group messaging, Pre-planning of locations, Resource management, Analytics and reporting and pros including Improves emergency response times, Enhances responder safety, Centralized incident management, Easy to use interface, Works on mobile devices, Integrates with CAD systems.

On the other hand, OnGuardHelp is a Business & Commerce product tagged with help-desk, ticketing, knowledge-base, asset-management, customer-support, it-support.

Its standout features include Ticketing system, Knowledge base, Asset management, SLA tracking, Reporting and analytics, and it shines with pros like Easy to use interface, Affordable pricing, Good for small teams, Built-in knowledge base, Mobile app available.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Active911

Active911

Active911 is a cloud-based dispatch and mapping software for emergency responders. It provides real-time tracking of responders and incidents for police, fire, ambulances, public works and more.

Categories:
Security & Privacy Emergency Response Software
dispatch mapping emergency-responders police fire-department ems ambulance public-works

Active911 Features

  1. Real-time GPS tracking
  2. Instant dispatch of calls
  3. Live incident mapping
  4. Group messaging
  5. Pre-planning of locations
  6. Resource management
  7. Analytics and reporting

Pricing

  • Subscription-Based

Pros

Improves emergency response times

Enhances responder safety

Centralized incident management

Easy to use interface

Works on mobile devices

Integrates with CAD systems

Cons

Can be expensive for smaller agencies

Requires internet connectivity to function

Limited customization options

Relies on user adoption and buy-in

OnGuardHelp

OnGuardHelp

OnGuardHelp is a help desk software designed for small to medium businesses. It includes ticketing, knowledge base, asset management, and other help desk features to provide customer support and internal IT support.

Categories:
Business & Commerce Help Desk & Ticketing
help-desk ticketing knowledge-base asset-management customer-support it-support

OnGuardHelp Features

  1. Ticketing system
  2. Knowledge base
  3. Asset management
  4. SLA tracking
  5. Reporting and analytics

Pricing

  • Subscription-Based

Pros

Easy to use interface

Affordable pricing

Good for small teams

Built-in knowledge base

Mobile app available

Cons

Limited customization options

No chat support

Light on advanced reporting features

Asset management could be more robust