Active911 vs OnGuardHelp

Struggling to choose between Active911 and OnGuardHelp? Both products offer unique advantages, making it a tough decision.

Active911 is a Security & Privacy solution with tags like dispatch, mapping, emergency-responders, police, fire-department, ems, ambulance, public-works.

It boasts features such as Real-time GPS tracking, Instant dispatch of calls, Live incident mapping, Group messaging, Pre-planning of locations, Resource management, Analytics and reporting and pros including Improves emergency response times, Enhances responder safety, Centralized incident management, Easy to use interface, Works on mobile devices, Integrates with CAD systems.

On the other hand, OnGuardHelp is a Business & Commerce product tagged with help-desk, ticketing, knowledge-base, asset-management, customer-support, it-support.

Its standout features include Ticketing system, Knowledge base, Asset management, SLA tracking, Reporting and analytics, and it shines with pros like Easy to use interface, Affordable pricing, Good for small teams, Built-in knowledge base, Mobile app available.

Feature	Active911	OnGuardHelp
Overall Score	N/A	N/A
Primary Category	Security & Privacy	Business & Commerce

Product Overview

Active911

Description: Active911 is a cloud-based dispatch and mapping software for emergency responders. It provides real-time tracking of responders and incidents for police, fire, ambulances, public works and more.

OnGuardHelp

Description: OnGuardHelp is a help desk software designed for small to medium businesses. It includes ticketing, knowledge base, asset management, and other help desk features to provide customer support and internal IT support.

Key Features Comparison

Active911 Features

• Real-time GPS tracking
• Instant dispatch of calls
• Live incident mapping
• Group messaging
• Pre-planning of locations
• Resource management
• Analytics and reporting

OnGuardHelp Features

• Ticketing system
• Knowledge base
• Asset management
• SLA tracking
• Reporting and analytics

Pros & Cons Analysis

Active911

Pros

• Improves emergency response times
• Enhances responder safety
• Centralized incident management
• Easy to use interface
• Works on mobile devices
• Integrates with CAD systems

Cons

• Can be expensive for smaller agencies
• Requires internet connectivity to function
• Limited customization options
• Relies on user adoption and buy-in

OnGuardHelp

Pros

• Easy to use interface
• Affordable pricing
• Good for small teams
• Built-in knowledge base
• Mobile app available

Cons

• Limited customization options
• No chat support
• Light on advanced reporting features
• Asset management could be more robust

Pricing Comparison

Active911

• Subscription-Based

OnGuardHelp

• Subscription-Based