OnGuardHelp
OnGuardHelp is a help desk software designed for small to medium businesses. It includes ticketing, knowledge base, asset management, and other help desk features to provide customer support and internal IT support.
help-desk
ticketing
knowledge-base
asset-management
customer-support
it-support
OnGuardHelp: Help Desk Software
OnGuardHelp is a help desk software designed for small to medium businesses. It includes ticketing, knowledge base, asset management, and other help desk features to provide customer support and internal IT support.
What is OnGuardHelp?
OnGuardHelp is a help desk and IT service management software designed especially for small to medium businesses. It comes with an easy-to-use and customizable ticketing system that allows your agents and customers to submit help desk tickets via email, web portal, or phone for IT issues like computer problems, software troubleshooting, how-to questions and more.
Key features of OnGuardHelp include:
- Ticketing system with SLAs and automations
- Knowledge base for self-service support
- Asset management and discovery
- Reports and dashboards
- REST APIs and integrations
- Lightweight and customizable platform
OnGuardHelp makes it easy for small businesses to set up a professional help desk to provide customer support and manage internal IT operations effectively. It's an affordable alternative to more complex platforms with features tailored for small teams. The intuitive interface and simple pricing make it easy for SMBs to get started with modern help desk software.
OnGuardHelp Features
Features
- Ticketing system
- Knowledge base
- Asset management
- SLA tracking
- Reporting and analytics
Pricing
- Subscription-Based
Pros
Easy to use interface
Affordable pricing
Good for small teams
Built-in knowledge base
Mobile app available
Cons
Limited customization options
No chat support
Light on advanced reporting features
Asset management could be more robust
Official Links
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