Send Help

Send Help

Send Help is a service desk and IT asset management software. It provides ticketing, asset tracking, monitoring, reporting and more to manage IT infrastructure and services.
Send Help image
service-desk it-asset-management ticketing asset-tracking monitoring reporting

Send Help: Service Desk and IT Asset Management Software

Discover Send Help, a comprehensive service desk and IT asset management software providing ticketing, asset tracking, monitoring, reporting, and more for effective IT infrastructure and services management.

What is Send Help?

Send Help is a cloud-based IT service management (ITSM) software designed for IT teams. It provides a wide range of features to manage IT infrastructure, assets, and services including:

  • Incident, problem, change, and release management
  • IT asset management and discovery
  • Monitoring and alerting
  • Knowledge base and CMDB
  • Reporting and analytics
  • Self-service portal

Send Help aims to be an all-in-one ITSM solution to improve IT productivity and efficiency. It has an intuitive and easy-to-use interface that allows IT teams to quickly set up and start using the software. Key capabilities include ticketing workflows, SLAs, custom forms, and automations to streamline common IT tasks. It also provides configuration management, monitoring, and reporting to gain visibility and control across the IT environment.

Send Help is well-suited for small and medium business IT teams looking for an affordable but powerful service desk and ITAM solution. It is cloud-based, so requires no on-premise infrastructure. Send Help offers flexible pricing plans for companies of all sizes.

Send Help Features

Features

  1. Incident management
  2. Problem management
  3. Change management
  4. Release management
  5. Service catalog
  6. Knowledge base
  7. Reporting and analytics
  8. IT asset management
  9. Monitoring and alerting

Pricing

  • Subscription-Based

Pros

Easy to use interface

Comprehensive feature set

Integration with popular tools

Mobile app for technicians

Customizable workflows

Automation capabilities

Cons

Can be pricey for small teams

Limited native remote access

Learning curve for advanced features


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