Agent360 vs Realvolve

Struggling to choose between Agent360 and Realvolve? Both products offer unique advantages, making it a tough decision.

Agent360 is a Business & Commerce solution with tags like customer-service, omnichannel, skills-routing, analytics, reporting.

It boasts features such as Omni-channel support, Skills-based routing, CSR performance analytics, Robust reporting, CRM integrations, Real-time dashboards, SLA and KPI tracking, IVR and call recording and pros including Unified inbox for managing multiple channels, Improved customer satisfaction, Increased agent productivity, Enhanced visibility into CX metrics, Easy to set up and use.

On the other hand, Realvolve is a Business & Commerce product tagged with crm, real-estate, transaction-management.

Its standout features include Contact & relationship management, Deals & pipeline management, Listing management, Buyer management, Reporting & analytics, Email automation & nurturing, Integrations with MLS, accounting, marketing tools, Mobile apps, and it shines with pros like Designed specifically for real estate, Helps manage entire sales process, Centralized database of contacts & deals, Customizable reports & dashboards, Lead nurturing & automation, Mobile access on the go.

Feature	Agent360	Realvolve
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Agent360

Description: Agent360 is a customer service software that provides omni-channel support and helps manage customer interactions across multiple channels like phone, email, chat, social media and more. It has features like skills-based routing, CSR performance analytics and robust reporting.

Realvolve

Description: Realvolve is a real estate CRM and transaction management software designed for real estate teams and brokerages. It includes features like contacts & relationships, deals & pipelines, reporting & analytics, listing management, buyer management, and more.

Key Features Comparison

Agent360 Features

• Omni-channel support
• Skills-based routing
• CSR performance analytics
• Robust reporting
• CRM integrations
• Real-time dashboards
• SLA and KPI tracking
• IVR and call recording

Realvolve Features

• Contact & relationship management
• Deals & pipeline management
• Listing management
• Buyer management
• Reporting & analytics
• Email automation & nurturing
• Integrations with MLS, accounting, marketing tools
• Mobile apps

Pros & Cons Analysis

Agent360

Pros

• Unified inbox for managing multiple channels
• Improved customer satisfaction
• Increased agent productivity
• Enhanced visibility into CX metrics
• Easy to set up and use

Cons

• Can be expensive for smaller teams
• Advanced customization requires developer skills
• Third-party integrations can be limited
• Lacks native survey and feedback capabilities

Realvolve

Pros

• Designed specifically for real estate
• Helps manage entire sales process
• Centralized database of contacts & deals
• Customizable reports & dashboards
• Lead nurturing & automation
• Mobile access on the go

Cons

• Can be pricey for smaller teams
• Steep learning curve
• Limitations with some integrations
• Missing some niche features of other CRMs

Pricing Comparison

Agent360

• Subscription-Based
• Custom Pricing

Realvolve

• Subscription-Based
• Custom Pricing