Agent360 vs Realvolve

Struggling to choose between Agent360 and Realvolve? Both products offer unique advantages, making it a tough decision.

Agent360 is a Business & Commerce solution with tags like customer-service, omnichannel, skills-routing, analytics, reporting.

It boasts features such as Omni-channel support, Skills-based routing, CSR performance analytics, Robust reporting, CRM integrations, Real-time dashboards, SLA and KPI tracking, IVR and call recording and pros including Unified inbox for managing multiple channels, Improved customer satisfaction, Increased agent productivity, Enhanced visibility into CX metrics, Easy to set up and use.

On the other hand, Realvolve is a Business & Commerce product tagged with crm, real-estate, transaction-management.

Its standout features include Contact & relationship management, Deals & pipeline management, Listing management, Buyer management, Reporting & analytics, Email automation & nurturing, Integrations with MLS, accounting, marketing tools, Mobile apps, and it shines with pros like Designed specifically for real estate, Helps manage entire sales process, Centralized database of contacts & deals, Customizable reports & dashboards, Lead nurturing & automation, Mobile access on the go.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Agent360

Agent360

Agent360 is a customer service software that provides omni-channel support and helps manage customer interactions across multiple channels like phone, email, chat, social media and more. It has features like skills-based routing, CSR performance analytics and robust reporting.

Categories:
Business & Commerce Customer Service
customer-service omnichannel skills-routing analytics reporting

Agent360 Features

  1. Omni-channel support
  2. Skills-based routing
  3. CSR performance analytics
  4. Robust reporting
  5. CRM integrations
  6. Real-time dashboards
  7. SLA and KPI tracking
  8. IVR and call recording

Pricing

  • Subscription-Based
  • Custom Pricing

Pros

Unified inbox for managing multiple channels

Improved customer satisfaction

Increased agent productivity

Enhanced visibility into CX metrics

Easy to set up and use

Cons

Can be expensive for smaller teams

Advanced customization requires developer skills

Third-party integrations can be limited

Lacks native survey and feedback capabilities

Realvolve

Realvolve

Realvolve is a real estate CRM and transaction management software designed for real estate teams and brokerages. It includes features like contacts & relationships, deals & pipelines, reporting & analytics, listing management, buyer management, and more.

Categories:
Business & Commerce Real Estate
crm real-estate transaction-management

Realvolve Features

  1. Contact & relationship management
  2. Deals & pipeline management
  3. Listing management
  4. Buyer management
  5. Reporting & analytics
  6. Email automation & nurturing
  7. Integrations with MLS, accounting, marketing tools
  8. Mobile apps

Pricing

  • Subscription-Based
  • Custom Pricing

Pros

Designed specifically for real estate

Helps manage entire sales process

Centralized database of contacts & deals

Customizable reports & dashboards

Lead nurturing & automation

Mobile access on the go

Cons

Can be pricey for smaller teams

Steep learning curve

Limitations with some integrations

Missing some niche features of other CRMs