A customer service software providing omni-channel support and features such as skills-based routing, CSR performance analytics, and robust reporting.
Agent360 is a cloud-based customer service software designed to help support teams manage customer interactions seamlessly across multiple channels including phone, email, live chat, social media and more. It provides a unified omni-channel interface to view and respond to customer queries from one centralized dashboard.
Key features of Agent360 include:
Overall, Agent360 is an ideal customer support software for omnichannel customer service environments looking to efficiently track, measure and improve the customer experience across channels.
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