Realvolve vs Agent360

Struggling to choose between Realvolve and Agent360? Both products offer unique advantages, making it a tough decision.

Realvolve is a Business & Commerce solution with tags like crm, real-estate, transaction-management.

It boasts features such as Contact & relationship management, Deals & pipeline management, Listing management, Buyer management, Reporting & analytics, Email automation & nurturing, Integrations with MLS, accounting, marketing tools, Mobile apps and pros including Designed specifically for real estate, Helps manage entire sales process, Centralized database of contacts & deals, Customizable reports & dashboards, Lead nurturing & automation, Mobile access on the go.

On the other hand, Agent360 is a Business & Commerce product tagged with customer-service, omnichannel, skills-routing, analytics, reporting.

Its standout features include Omni-channel support, Skills-based routing, CSR performance analytics, Robust reporting, CRM integrations, Real-time dashboards, SLA and KPI tracking, IVR and call recording, and it shines with pros like Unified inbox for managing multiple channels, Improved customer satisfaction, Increased agent productivity, Enhanced visibility into CX metrics, Easy to set up and use.

Feature	Realvolve	Agent360
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Realvolve

Description: Realvolve is a real estate CRM and transaction management software designed for real estate teams and brokerages. It includes features like contacts & relationships, deals & pipelines, reporting & analytics, listing management, buyer management, and more.

Agent360

Description: Agent360 is a customer service software that provides omni-channel support and helps manage customer interactions across multiple channels like phone, email, chat, social media and more. It has features like skills-based routing, CSR performance analytics and robust reporting.

Key Features Comparison

Realvolve Features

• Contact & relationship management
• Deals & pipeline management
• Listing management
• Buyer management
• Reporting & analytics
• Email automation & nurturing
• Integrations with MLS, accounting, marketing tools
• Mobile apps

Agent360 Features

• Omni-channel support
• Skills-based routing
• CSR performance analytics
• Robust reporting
• CRM integrations
• Real-time dashboards
• SLA and KPI tracking
• IVR and call recording

Pros & Cons Analysis

Realvolve

Pros

• Designed specifically for real estate
• Helps manage entire sales process
• Centralized database of contacts & deals
• Customizable reports & dashboards
• Lead nurturing & automation
• Mobile access on the go

Cons

• Can be pricey for smaller teams
• Steep learning curve
• Limitations with some integrations
• Missing some niche features of other CRMs

Agent360

Pros

• Unified inbox for managing multiple channels
• Improved customer satisfaction
• Increased agent productivity
• Enhanced visibility into CX metrics
• Easy to set up and use

Cons

• Can be expensive for smaller teams
• Advanced customization requires developer skills
• Third-party integrations can be limited
• Lacks native survey and feedback capabilities

Pricing Comparison

Realvolve

• Subscription-Based
• Custom Pricing

Agent360

• Subscription-Based
• Custom Pricing