Wise Agent vs Agent360

Struggling to choose between Wise Agent and Agent360? Both products offer unique advantages, making it a tough decision.

Wise Agent is a Business & Commerce solution with tags like customer-support, help-desk, live-chat.

It boasts features such as Shared team inboxes, Help desk & ticketing, Live chat, Knowledge base, Automation workflows, SLA policies, Canned responses, Contact management, Reporting & analytics and pros including Intuitive interface, Omnichannel support, Powerful automation, Flexible pricing options, Great for small businesses.

On the other hand, Agent360 is a Business & Commerce product tagged with customer-service, omnichannel, skills-routing, analytics, reporting.

Its standout features include Omni-channel support, Skills-based routing, CSR performance analytics, Robust reporting, CRM integrations, Real-time dashboards, SLA and KPI tracking, IVR and call recording, and it shines with pros like Unified inbox for managing multiple channels, Improved customer satisfaction, Increased agent productivity, Enhanced visibility into CX metrics, Easy to set up and use.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Wise Agent

Wise Agent

Wise Agent is a customer service software that provides shared inboxes, help desk ticketing, live chat, knowledge base, and automation workflows. It helps streamline customer support across multiple channels.

Categories:
Business & Commerce Customer Service
customer-support help-desk live-chat

Wise Agent Features

  1. Shared team inboxes
  2. Help desk & ticketing
  3. Live chat
  4. Knowledge base
  5. Automation workflows
  6. SLA policies
  7. Canned responses
  8. Contact management
  9. Reporting & analytics

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive interface

Omnichannel support

Powerful automation

Flexible pricing options

Great for small businesses

Cons

Can be complex for beginners

Limited native integrations

Mobile app needs improvement

Agent360

Agent360

Agent360 is a customer service software that provides omni-channel support and helps manage customer interactions across multiple channels like phone, email, chat, social media and more. It has features like skills-based routing, CSR performance analytics and robust reporting.

Categories:
Business & Commerce Customer Service
customer-service omnichannel skills-routing analytics reporting

Agent360 Features

  1. Omni-channel support
  2. Skills-based routing
  3. CSR performance analytics
  4. Robust reporting
  5. CRM integrations
  6. Real-time dashboards
  7. SLA and KPI tracking
  8. IVR and call recording

Pricing

  • Subscription-Based
  • Custom Pricing

Pros

Unified inbox for managing multiple channels

Improved customer satisfaction

Increased agent productivity

Enhanced visibility into CX metrics

Easy to set up and use

Cons

Can be expensive for smaller teams

Advanced customization requires developer skills

Third-party integrations can be limited

Lacks native survey and feedback capabilities