Wise Agent
Wise Agent is a customer service software that provides shared inboxes, help desk ticketing, live chat, knowledge base, and automation workflows. It helps streamline customer support across multiple channels.
customer-support
help-desk
live-chat
Wise Agent: Customer Service Software
Customer service software with shared inboxes, help desk ticketing, live chat, knowledge base, and automation workflows to streamline support across multiple channels.
What is Wise Agent?
Wise Agent is a cloud-based customer service software designed for small and medium-sized businesses. It brings all customer conversations from multiple channels like email, live chat, messengers, and social media into one shared team inbox.
Key features include:
- Shared team inbox to manage multiple email addresses from Gmail/Office 365
- Help desk ticketing system to track customer queries
- Live chat to interact with website visitors
- Conversational bots to automate routine customer requests
- Customer database to store conversations and profiles
- Powerful workflow automation for standardized processes
- Advanced reporting to analyze performance
- Native integrations with popular apps like Shopify, WooCommerce
Wise Agent makes it easy for support teams to provide personalized, efficient and consistent customer service across channels. Its automation capabilities reduce human workload for repetitive tasks. Pricing starts at $15 per month billed annually.
Wise Agent Features
Features
- Shared team inboxes
- Help desk & ticketing
- Live chat
- Knowledge base
- Automation workflows
- SLA policies
- Canned responses
- Contact management
- Reporting & analytics
Pricing
- Freemium
- Subscription-Based
Pros
Intuitive interface
Omnichannel support
Powerful automation
Flexible pricing options
Great for small businesses
Cons
Can be complex for beginners
Limited native integrations
Mobile app needs improvement
Official Links
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