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Wise Agent

Wise Agent is a customer service software that provides shared inboxes, help desk ticketing, live chat, knowledge base, and automation workflows. It helps streamline customer support across multiple channels.

What is Wise Agent?

Wise Agent is a cloud-based customer service software designed for small and medium-sized businesses. It brings all customer conversations from multiple channels like email, live chat, messengers, and social media into one shared team inbox.

Key features include:

  • Shared team inbox to manage multiple email addresses from Gmail/Office 365
  • Help desk ticketing system to track customer queries
  • Live chat to interact with website visitors
  • Conversational bots to automate routine customer requests
  • Customer database to store conversations and profiles
  • Powerful workflow automation for standardized processes
  • Advanced reporting to analyze performance
  • Native integrations with popular apps like Shopify, WooCommerce

Wise Agent makes it easy for support teams to provide personalized, efficient and consistent customer service across channels. Its automation capabilities reduce human workload for repetitive tasks. Pricing starts at $15 per month billed annually.

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