Agent360 vs Wise Agent

Struggling to choose between Agent360 and Wise Agent? Both products offer unique advantages, making it a tough decision.

Agent360 is a Business & Commerce solution with tags like customer-service, omnichannel, skills-routing, analytics, reporting.

It boasts features such as Omni-channel support, Skills-based routing, CSR performance analytics, Robust reporting, CRM integrations, Real-time dashboards, SLA and KPI tracking, IVR and call recording and pros including Unified inbox for managing multiple channels, Improved customer satisfaction, Increased agent productivity, Enhanced visibility into CX metrics, Easy to set up and use.

On the other hand, Wise Agent is a Business & Commerce product tagged with customer-support, help-desk, live-chat.

Its standout features include Shared team inboxes, Help desk & ticketing, Live chat, Knowledge base, Automation workflows, SLA policies, Canned responses, Contact management, Reporting & analytics, and it shines with pros like Intuitive interface, Omnichannel support, Powerful automation, Flexible pricing options, Great for small businesses.

Feature	Agent360	Wise Agent
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Agent360

Description: Agent360 is a customer service software that provides omni-channel support and helps manage customer interactions across multiple channels like phone, email, chat, social media and more. It has features like skills-based routing, CSR performance analytics and robust reporting.

Wise Agent

Description: Wise Agent is a customer service software that provides shared inboxes, help desk ticketing, live chat, knowledge base, and automation workflows. It helps streamline customer support across multiple channels.

Key Features Comparison

Agent360 Features

• Omni-channel support
• Skills-based routing
• CSR performance analytics
• Robust reporting
• CRM integrations
• Real-time dashboards
• SLA and KPI tracking
• IVR and call recording

Wise Agent Features

• Shared team inboxes
• Help desk & ticketing
• Live chat
• Knowledge base
• Automation workflows
• SLA policies
• Canned responses
• Contact management
• Reporting & analytics

Pros & Cons Analysis

Agent360

Pros

• Unified inbox for managing multiple channels
• Improved customer satisfaction
• Increased agent productivity
• Enhanced visibility into CX metrics
• Easy to set up and use

Cons

• Can be expensive for smaller teams
• Advanced customization requires developer skills
• Third-party integrations can be limited
• Lacks native survey and feedback capabilities

Wise Agent

Pros

• Intuitive interface
• Omnichannel support
• Powerful automation
• Flexible pricing options
• Great for small businesses

Cons

• Can be complex for beginners
• Limited native integrations
• Mobile app needs improvement

Pricing Comparison

Agent360

• Subscription-Based
• Custom Pricing

Wise Agent

• Freemium
• Subscription-Based