Agent Sauce
Agent Sauce is a customer service software that allows companies to engage with customers across multiple channels like phone, email, chat, and social media from a unified interface. It has features like omnichannel routing, shared inbox, knowledge base, and customer analytics.
omnichannel
chat
email
social-media
customer-support
Agent Sauce: Customer Service Software for Unified Channel Engagement
Agent Sauce is a customer service software that allows companies to engage with customers across multiple channels like phone, email, chat, and social media from a unified interface. It has features like omnichannel routing, shared inbox, knowledge base, and customer analytics.
What is Agent Sauce?
Agent Sauce is a cloud-based customer service software designed for small and medium-sized businesses. It allows companies to manage customer interactions across multiple channels including phone, email, live chat, social media messenger apps from one centralized dashboard.
Some key features of Agent Sauce include:
- Omnichannel routing - Automatically route and assign customer inquiries received via multiple channels to the right agents.
- Shared inbox - All messages from email, live chat, Facebook, WhatsApp etc. can be handled from a unified inbox.
- Knowledge base - An online library of support articles and documentation that agents can leverage to solve customer queries faster.
- Customer analytics - In-depth reports on customer satisfaction scores, first response times, resolution times etc. to identify areas of improvement.
- Mobile apps - Native mobile apps for Android and iOS allow agents to handle customer issues on the go.
- Automation - Workflows and pre-defined templates help standardize customer service processes for greater efficiency.
- Integrations - Integrates with popular business apps like Salesforce, Zendesk, Shopify etc.
With its ease of use, Agent Sauce is suited for scaling customer support operations across channels as small businesses grow. Pricing is subscription-based depending on the number of agents on the team.
Agent Sauce Features
Features
- Omnichannel routing
- Shared inbox
- Knowledge base
- Customer analytics
Pricing
- Subscription-Based
Pros
Unified interface for customer engagement
Improved customer experience
Increased agent productivity
Actionable customer insights
Cons
Can be complex for small businesses
Requires training for agents
Integration with other tools can be tricky
Higher cost than basic helpdesk software
Official Links
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