Boomtown!
Boomtown is a customer service platform for delivering exceptional experiences. Its AI tools help companies engage customers by capturing their feedback and routing it to the right teams for fast resolution.
Boomtown: Customer Service Platform
Boost customer satisfaction with Boomtown, a platform that leverages AI to deliver exceptional experiences, capture customer feedback, and route it for fast resolution.
What is Boomtown!?
Boomtown is a comprehensive customer service platform designed to help companies deliver exceptional customer experiences and improve key service metrics like CSAT and NPS scores. Its key features include:
- Omnichannel engagement - Boomtown integrates data from all customer touchpoints like phone, email, chat, social media etc. so companies get a single unified customer profile.
- AI-powered automation - Boomtown uses natural language understanding and machine learning to analyze customer issues, recommend solutions for agents, and automatically route inquiries to the right teams.
- Knowledge management - The platform centralizes all customer information, conversations, solutions etc. into a searchable knowledge base so agents can quickly find answers.
- Analytics and reporting - Companies get insights into critical CX metrics, agent performance, inquiry trends and more to identify areas for improvement.
By consolidating customer data, enabling smart automations and arming agents with the right information, Boomtown helps companies deliver more efficient, personalized and satisfying customer experiences.
Boomtown! Features
Features
- AI-powered customer support
- Omnichannel support
- Customer feedback collection
- Customer service analytics
- Knowledge base
- Ticketing and case management
- Live chat
- In-app messaging
- Social media integration
Pricing
- Subscription-Based
Pros
Improves customer satisfaction
Increases first contact resolution
Reduces handle times
Unifies support channels
Provides actionable insights
Cons
Can be complex to set up
Requires training for staff
Limited native phone support
Expensive for smaller businesses
Official Links
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