Big Purple Dot vs Agent360

Struggling to choose between Big Purple Dot and Agent360? Both products offer unique advantages, making it a tough decision.

Big Purple Dot is a Business & Commerce solution with tags like data-unification, customer-360, personalization.

It boasts features such as Unified customer data platform, 360-degree customer view, Personalized marketing campaigns, Multi-channel campaign management, Customer segmentation and targeting, Real-time data integration, Predictive analytics and AI-powered insights and pros including Comprehensive customer data unification, Enables personalized customer experiences, Improves marketing campaign effectiveness, Scalable and customizable platform, Provides valuable customer insights.

On the other hand, Agent360 is a Business & Commerce product tagged with customer-service, omnichannel, skills-routing, analytics, reporting.

Its standout features include Omni-channel support, Skills-based routing, CSR performance analytics, Robust reporting, CRM integrations, Real-time dashboards, SLA and KPI tracking, IVR and call recording, and it shines with pros like Unified inbox for managing multiple channels, Improved customer satisfaction, Increased agent productivity, Enhanced visibility into CX metrics, Easy to set up and use.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.