All Our Ideas vs CustomerSure

Struggling to choose between All Our Ideas and CustomerSure? Both products offer unique advantages, making it a tough decision.

All Our Ideas is a Online Services solution with tags like crowdsourcing, feedback, polling, prioritization, rankings, voting.

It boasts features such as Crowdsourcing, Idea generation, Feedback gathering, Prioritization, Consensus building and pros including Easy to set up and use, Engages large groups, Uncovers unexpected insights, Quantifies opinions, Free version available.

On the other hand, CustomerSure is a Business & Commerce product tagged with customer-service, ticketing, knowledge-base, analytics.

Its standout features include Knowledge base, Ticketing and workflow automation, Multi-channel support (email, chat, social media, phone), CSAT surveys, Analytics and reporting, and it shines with pros like Intuitive and easy to use interface, Robust feature set for customer service teams, Integrations with popular software like Salesforce and Zendesk, Scales to support large contact volumes, Helps improve customer satisfaction.

Feature	All Our Ideas	CustomerSure
Overall Score	N/A	N/A
Primary Category	Online Services	Business & Commerce

Product Overview

All Our Ideas

Description: All Our Ideas is an online platform for crowdsourcing opinions and gathering feedback. It allows administrators to add suggested ideas or concepts, then site visitors can vote on those ideas, effectively ranking them. The software is useful for gaining consensus or priorities on a variety of topics.

CustomerSure

Description: CustomerSure is a customer service software that helps companies deliver exceptional support across channels like email, chat, social media, and phone. It includes features like knowledge base, ticketing workflow automation, csat surveys, and analytics.

Key Features Comparison

All Our Ideas Features

• Crowdsourcing
• Idea generation
• Feedback gathering
• Prioritization
• Consensus building

CustomerSure Features

• Knowledge base
• Ticketing and workflow automation
• Multi-channel support (email, chat, social media, phone)
• CSAT surveys
• Analytics and reporting

Pros & Cons Analysis

All Our Ideas

Pros

• Easy to set up and use
• Engages large groups
• Uncovers unexpected insights
• Quantifies opinions
• Free version available

Cons

• Can feel impersonal
• Needs promotion to get votes
• No text responses
• Limited customization in free version

CustomerSure

Pros

• Intuitive and easy to use interface
• Robust feature set for customer service teams
• Integrations with popular software like Salesforce and Zendesk
• Scales to support large contact volumes
• Helps improve customer satisfaction

Cons

• Can be pricey for smaller businesses
• Mobile app needs improvement
• Setup and configuration can be complex initially
• Lacks niche features offered by some competitors

Pricing Comparison

All Our Ideas

• Freemium

CustomerSure

• Subscription-Based
• Custom Pricing