CustomerSure
CustomerSure is a customer service software that helps companies deliver exceptional support across channels like email, chat, social media, and phone. It includes features like knowledge base, ticketing workflow automation, csat surveys, and analytics.
customer-service
ticketing
knowledge-base
analytics
CustomerSure: Customer Service Software
CustomerSure is a customer service software that helps companies deliver exceptional support across channels like email, chat, social media, and phone. It includes features like knowledge base, ticketing workflow automation, csat surveys, and analytics.
What is CustomerSure?
CustomerSure is a robust customer service software designed to help companies deliver exceptional omnichannel support. It consolidates all customer conversations across channels like email, live chat, social media, and phone into a unified interface to improve agent productivity.
Key features of CustomerSure include:
- Knowledge Base - An extensive knowledge base allows agents to easily find solutions to common customer queries, reducing handle times.
- Ticketing Workflow Automation - Rules-based ticketing workflows route, prioritize, and assign tickets smartly to ensure the fastest resolution.
- CSAT Surveys - Post-resolution surveys measure customer satisfaction (CSAT) scores to identity areas of improvement.
- Reporting and Analytics - Hundreds of real-time and historical reports provide actionable insights into team performance, ticket trends & more.
- Skills-based Routing - Routes tickets to the best available agent according to skill-set and availability to resolve tickets in the shortest time.
- Integrations - Seamless integrations with popular business apps like Salesforce, Zendesk, Shopify and more.
With its ease of use, CustomerSure increases agent productivity by 30% and reduces resolution time by 40% to deliver better customer experiences.
CustomerSure Features
Features
- Knowledge base
- Ticketing and workflow automation
- Multi-channel support (email, chat, social media, phone)
- CSAT surveys
- Analytics and reporting
Pricing
- Subscription-Based
- Custom Pricing
Pros
Intuitive and easy to use interface
Robust feature set for customer service teams
Integrations with popular software like Salesforce and Zendesk
Scales to support large contact volumes
Helps improve customer satisfaction
Cons
Can be pricey for smaller businesses
Mobile app needs improvement
Setup and configuration can be complex initially
Lacks niche features offered by some competitors
Official Links
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