UserVoice
UserVoice is a customer feedback and helpdesk software that allows companies to collect feature requests, bug reports, and feedback from customers. It includes capabilities like idea forums, helpdesk ticketing, customer support analytics, and more.
feedback
helpdesk
analytics
UserVoice: Customer Feedback & Helpdesk Software
UserVoice is a customer feedback and helpdesk software that allows companies to collect feature requests, bug reports, and feedback from customers. It includes capabilities like idea forums, helpdesk ticketing, customer support analytics, and more.
What is UserVoice?
UserVoice is a popular customer feedback and helpdesk software designed to help companies connect with their customers. It includes several key features:
- Idea forums - Customers can submit feature requests and ideas for improving your products. Other customers can vote on ideas.
- Helpdesk - Manage customer support tickets from inquiry to resolution. Automatic ticket routing and SLAs.
- Feedback analytics - Understand what your customers want most based on feedback trends and data.
- Portal customization - Tailor the portals your customers use so they're branded for your company.
- Integrations - Connects with 1500+ business apps like Salesforce, Zendesk, GitHub and more to streamline workflow.
- Multi-channel support - Customers can submit feedback via web, email, widget, API, and more.
- SmartVote - Uses algorithms to surface your most popular customer requests and ideas.
- Productivity features - Macros to automate common responses, workflows, tags for organization, and more.
In summary, UserVoice is a robust customer feedback platform designed to help companies better understand their customers, increase user engagement, and improve their products over time based directly on customer input.
UserVoice Features
Features
- Idea forums
- Helpdesk ticketing
- Customer support analytics
- Feedback collection
- Bug reporting
- Feature requests
Pricing
- Freemium
- Subscription-Based
Pros
Easy to set up and use
Good integration options
Scales well for large companies
Good analytics and reporting
Improves customer engagement
Cons
Can get expensive for larger teams
Limited customization options
Mobile app needs improvement
Steep learning curve initially
Official Links
The Best UserVoice Alternatives
Top Business & Commerce and Customer Support and other similar apps like UserVoice
Here are some alternatives to UserVoice:
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Copiny is a robust software solution designed to help content creators protect and track their digital media files. It utilizes cutting-edge digital rights management (DRM) and digital watermarking technology to enable secure distribution while retaining control over how files are accessed and used.Some key features of Copiny include:Military-grade AES-256 encryption...
UserPowered
UserPowered is a unique customer support software that leverages a community of passionate users to provide helpdesk services instead of traditional call center agents. It works by allowing companies to connect their customers directly with expert users who voluntarily provide answers and help.Some key benefits of UserPowered include:Lower costs -...
Google Moderator
Google Moderator is a free online service launched by Google in 2008 that facilitates collaborative prioritization and decision-making. It allows users to create structured discussions around ideas, questions, polls, and voting. The service enables engaging a wider audience to submit suggestions, rank priorities, vote on proposals, and provide meaningful feedback.Some...
Convas
Convas is a digital whiteboard application designed for collaboration and visual brainstorming. It provides teams with a shared online space to sketch ideas, diagrams, flowcharts, and more.Some key features of Convas include:Real-time collaboration - Multiple people can edit the canvas simultaneously from anywhere.Variety of drawing tools - Convas offers standard...
Zoho Discussions
Zoho Discussions is an online forum and discussion board software designed to help organizations build private online communities to improve communication between employees, customers, partners etc. It is developed by Zoho Corporation and integrated with other Zoho applications.Some key features of Zoho Discussions include:Forums - Create multiple forums and subforums...
EndUserFeedback
EndUserFeedback is a robust feedback and survey software designed to help organizations collect actionable feedback from their customers and employees. Some key features of EndUserFeedback include:NPS Surveys - Send Net Promoter Score surveys via email and in-app to measure customer loyalty and satisfaction.In-App Surveys - Embed feedback surveys directly into...
BugPlug
BugPlug is a popular bug tracking and project management software used by software development teams. It provides a central platform to log software bugs, track issues, assign tasks, plan sprints, estimate work effort, and collaborate with team members.Some key features of BugPlug include:Intuitive interface to log bugs with descriptions, screenshots,...
Eyenewton
Eyenewton is a feature-rich screen magnification and reader software designed to help people with visual impairments use computers and mobile devices more easily. It works across Windows, Mac, iOS, and Android platforms.Some of the key features Eyenewton offers include:Up to 60x zoom capability to enlarge text and images on screenA...
Trakdesk
Trakdesk is a cloud-based project management and collaboration software designed for agile teams. It provides a variety of features to help plan, organize, track and manage work across projects and teams.Key features of Trakdesk include:Task management with customizable workflows to break down projects into manageable tasks and subtasksTime tracking to...
GoToHelpDesk.net
GoToHelpDesk.net is a cloud-based help desk and IT ticketing software designed for small and medium businesses. It provides a single dashboard to manage customer queries and IT support issues efficiently.Key features of GoToHelpDesk.net include:Ticket management - Create, assign, track and resolve support tickets from one centralized platform. Set up workflows,...
Helprace
Helprace is a feature-rich customer service software designed to help companies deliver exceptional support experiences. Here are some key things to know about Helprace:- It provides a shared inbox for teams to manage customer tickets and requests in one place. Agents can collaborate on tickets through comments and assign/tag them.-...
KronoDesk
KronoDesk is a customer service and help desk software application designed for small and medium-sized businesses. It enables companies to manage all customer support interactions from one centralized platform.With KronoDesk, companies can create support tickets for customer inquiries that are routed to the appropriate teams and agents for resolution. Agents...
FeedbacQ
FeedbacQ is a robust, easy to use feedback and survey software designed for businesses of all sizes. It provides an intuitive drag-and-drop survey builder to create a wide range of surveys, questionnaires, polls and assessments to gather feedback and insights from customers, employees, students and other stakeholders.Key features include:Customizable survey...
FEEDBACKdeck
FEEDBACKdeck is a comprehensive user research and usability testing platform designed to help product teams quickly validate designs and experiences. Here are some key features:Interactive Prototyping - Easily create interactive prototypes from low to high-fidelity using FEEDBACKdeck's intuitive drag-and-drop editor.Participant Recruitment - Integrates with recruitment services or use FEEDBACKdeck's panel...
Helloumi
Helloumi is an open-source e-signature solution that provides an alternative to paid services like HelloSign and DocuSign. It allows users to securely sign PDF documents digitally without the need for wet signatures.Some key features of Helloumi include:Upload PDFs and define signatory fields (name, email, signature, date, etc.)Customizable signing page with...
Kampyle
Kampyle is a robust customer experience management and voice of customer platform aimed at helping businesses improve customer satisfaction. It enables companies to easily create and manage feedback surveys, polls, and forms on their websites to gather insights directly from customers and website visitors.Some key features of Kampyle include:Easy drag...
Deskware
Deskware is a desktop application designed to enhance productivity and streamline workflows. It provides an intuitive interface to help you organize open applications and documents, switch between tasks, and integrate with popular tools like calendar and email.Key features of Deskware include:Application and window management - Snap windows to corners or...
HelpMaster
HelpMaster is a comprehensive help desk and customer support software solution designed to help companies provide excellent customer service while improving agent productivity. It includes a wide range of features to streamline request and issue management across channels like email, phone, chat, and social media.Key features of HelpMaster include:Unified ticketing...
Receptive.io
Receptive.io is a cloud-based feature request management and product feedback software designed for product teams who want to capture feature requests from customers, gather meaningful product feedback, and build product roadmaps aligned with customer needs. With Receptive.io, product managers can:Create public portals where customers can submit and vote on feature...
Support Hero
Support Hero is a cloud-based customer service and help desk software designed for companies that need to provide excellent customer support across multiple channels. Some key features of Support Hero include:Multi-channel support across email, live chat, social media, call center, self-service portals, and moreTicket management system to track, prioritize, assign,...
Zonka Feedback
Zonka Feedback is a comprehensive customer feedback and survey software designed to help businesses better understand customer needs and expectations. It enables organizations to:Create and send multi-channel surveys via email, social media, website, and QR codesCollect feedback across channels through customizable feedback forms and widgets embedded in websites and appsAnalyze...
Wyzerr
Wyzerr is a customer feedback and market research software designed to help businesses better understand their customers and make more informed decisions. Some key features of Wyzerr include:Survey Builder - Create, customize, and distribute surveys via email, web links, QR codes or by integrating them into your app or website....
Load Spark
Load Spark is an open source load and performance testing tool for web applications. It allows developers and testers to simulate hundreds or thousands of concurrent virtual users hitting a web application to test its capacity, stability, and scalability under load.Some key features of Load Spark include:Ability to simulate high...
HelpDesk by LiveChat
HelpDesk by LiveChat is a robust customer service software designed to help companies manage conversations with customers across multiple channels. It allows you to keep all customer interactions including email, live chat, social messengers, and social media messages organized in one shared team inbox.Key features of HelpDesk include:Shared team inbox...
CustomerSure
CustomerSure is a robust customer service software designed to help companies deliver exceptional omnichannel support. It consolidates all customer conversations across channels like email, live chat, social media, and phone into a unified interface to improve agent productivity.Key features of CustomerSure include:Knowledge Base - An extensive knowledge base allows agents...
Banckle Feedback Capture
Banckle Feedback Capture is a robust customer feedback software designed to help businesses capture, analyze and leverage customer insights to drive growth. Here are some key features of Banckle Feedback Capture:Customizable feedback surveys - Create targeted surveys to collect structured feedback across digital channels including email, web, and SMS. Surveys...
Eloquant
Eloquent is an open-source Object-Relational Mapping (ORM) library for PHP that makes it easier to work with databases in PHP applications. It is a simple and elegant ActiveRecord implementation that allows you to access and manipulate database tables as model objects, without writing excessive amounts of SQL queries.Some key features...
SmarterTrack Help Desk 7
SmarterTrack Help Desk 7 is a customizable customer service and support ticketing software designed for small to enterprise businesses. It enables companies to efficiently manage customer inquiries from multiple channels including email, live chat, social media, and self-service.Key features of SmarterTrack Help Desk 7 include:Multi-channel support - Interact with customers...
Gripeless
Gripeless is a comprehensive customer feedback and review management software designed specifically for small businesses. It enables businesses to easily monitor online customer feedback from various sources including review sites like Yelp, Google, and Facebook in one centralized platform.With Gripeless, businesses can encourage customers to leave reviews, capture feedback across...
Wantoo.io
Wantoo.io is a customer feedback software designed to help businesses better understand and act on customer needs. It includes the following key features:Feedback collection - Wantoo provides various channels to gather customer feedback including in-app surveys, email surveys after purchases/support issues, feedback widgets on websites, and review collection from review...
UserRules
UserRules is a business rules management system (BRMS) and workflow automation software. It provides a way to define, execute, and manage complex business logic and rules in applications and processes without traditional programming.Some key capabilities of UserRules include:Graphical rules designer to model decision logic and workflowsDrag and drop interface to...
My Hall Monitor
My Hall Monitor is a software program created specifically for classroom behavior management and student monitoring. It is designed to help teachers encourage positive behavior and maintain an orderly, productive classroom environment.The software allows teachers to create a profile for each student with details like their grade level, student ID...
RenegadeWorks
RenegadeWorks is an all-in-one software solution designed specifically for digital marketing agencies, freelancers, and teams. It brings together useful tools for client and project management, reporting and analytics, invoicing, time tracking, and more into a single intuitive platform.Some key features of RenegadeWorks include:Client portals for managing client information, contacts, projects,...
Brandelp
Brandelp is a leading social listening and analytics platform used by brands, agencies, and publishers to monitor and analyze social media conversations. Some key features of Brandelp include:Social listening across platforms like Twitter, Facebook, Instagram, YouTube, news sources, forums, and moreConfigurable dashboards to track metrics like campaign performance, brand mentions,...
Kiunei
Kiunei is an open-source, self-hosted project management and team collaboration software. It is designed to help teams organize work, manage projects, and work more efficiently together.Some of the key features Kiunei offers include:Task management with customizable workflows and statusesInteractive Kanban boards for visual project trackingFile management with version control and...
Clarabridge
Clarabridge is a comprehensive customer experience management platform designed to help businesses collect, analyze and act on customer feedback gathered from various sources like phone calls, surveys, emails, chat, social media and more. It utilizes artificial intelligence, natural language processing and text analytics to transform unstructured customer data like call...
