Reamaze
Reamaze is a customer service software that provides live chat, help desk, and knowledge base features to help companies support their customers. It allows assigning tickets, automating responses, and providing self-service content to customers.
live-chat
help-desk
knowledge-base
customer-support
ticketing
automation
Reamaze: Customer Service Software
Reamaze is a customer service software that provides live chat, help desk, and knowledge base features to help companies support their customers. It allows assigning tickets, automating responses, and providing self-service content to customers.
What is Reamaze?
Reamaze is a cloud-based customer service software designed to help companies provide exceptional support across multiple channels. It offers features for live chat, help desk ticketing, and knowledge management.
Key features of Reamaze include:
- Live chat with customers directly from your website
- Help desk ticketing to track customer inquiries
- Ticket assignment rules to route tickets automatically
- Macros to insert common responses and speed up agent replies
- Knowledge base to publish FAQs, how-tos, and other self-service content
- Customer satisfaction surveys to gather feedback
- Customizable widgets for chat, forms, feedback, and more to embed on your site
- Mobile apps so agents can respond from anywhere
- Reports and analytics for insight into performance
Overall, Reamaze aims to provide the tools businesses need to deliver fast, personal, and consistent customer service experiences. Its intuitive interface and automation make it easy for companies to organize all their customer conversations in one place.
Reamaze Features
Features
- Live Chat
- Help Desk & Ticketing
- Knowledge Base
- Automation
- Analytics & Reports
- Integrations
- Multi-Channel Support
Pricing
- Freemium
- Subscription-Based
Pros
Intuitive interface
Robust feature set
Affordable pricing
Good for small businesses
Easy to set up and use
Cons
Can be complex for basic users
Limited customization options
No phone support
Lacks some advanced features of competitors
Official Links
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