Reamaze

Reamaze is a customer service software that provides live chat, help desk, and knowledge base features to help companies support their customers. It allows assigning tickets, automating responses, and providing self-service content to customers.

Reamaze alternatives ➤

What is Reamaze?

Reamaze is a cloud-based customer service software designed to help companies provide exceptional support across multiple channels. It offers features for live chat, help desk ticketing, and knowledge management.

Key features of Reamaze include:

Live chat with customers directly from your website
Help desk ticketing to track customer inquiries
Ticket assignment rules to route tickets automatically
Macros to insert common responses and speed up agent replies
Knowledge base to publish FAQs, how-tos, and other self-service content
Customer satisfaction surveys to gather feedback
Customizable widgets for chat, forms, feedback, and more to embed on your site
Mobile apps so agents can respond from anywhere
Reports and analytics for insight into performance

Overall, Reamaze aims to provide the tools businesses need to deliver fast, personal, and consistent customer service experiences. Its intuitive interface and automation make it easy for companies to organize all their customer conversations in one place.

Official Links

Official Website
www.reamaze.com

The Best Reamaze Alternatives

Top Apps like Reamaze

osTicket, Zendesk, Freshdesk, Chatwoot, tawk.to, UserVoice, ProProfs Help Desk, Help Scout, Get Satisfaction, Tidio , HelpCrunch, SharedBox, SageTalk, Deskware are some alternatives to Reamaze.

Sugggest an alternative ❐

OsTicket

osTicket is an open-source support ticket system used by companies to track, prioritize, and solve customer support requests. It provides an email-based help desk system that replaces traditional email support.Key features of osTicket include:Email ticket management - Customers can submit tickets via email which become support requests in...

Zendesk

Zendesk is a customer service and engagement software company founded in 2007. Its flagship product is Zendesk Support, which is a help desk ticketing system designed to streamline and improve customer service interactions.Key features of Zendesk Support include:Ticket tracking - Agents can track, respond to, collaborate on, and resolve...

Freshdesk

Freshdesk is a cloud-based customer support software designed to help businesses provide seamless, exceptional customer service across multiple channels. Here are some key features of Freshdesk:Ticketing System - Helps teams manage customer queries efficiently. Comes with advanced automation and routing capabilities.Knowledge Base - Allows you to create a...

Chatwoot

Chatwoot is an open-source customer engagement platform and live chat application for sales and support teams. It provides businesses with the ability to connect with visitors and customers in real-time through their website, mobile app, or messaging platform.Some of the key features Chatwoot offers include:Unlimited agents - Allow...

Tawk.to

tawk.to is a popular free live chat software designed for websites to communicate with visitors in real-time. Some key features of tawk.to include:Easy setup without needing to download any software - it can be embedded right into a websiteCustomizable chat widgets to match a website's brandingVisitor analytics...

UserVoice

UserVoice is a popular customer feedback and helpdesk software designed to help companies connect with their customers. It includes several key features:Idea forums - Customers can submit feature requests and ideas for improving your products. Other customers can vote on ideas.Helpdesk - Manage customer support tickets from inquiry...

ProProfs Help Desk

ProProfs Help Desk is a robust yet affordable customer service software designed for small and large businesses alike. It allows companies to efficiently manage customer support tickets, self-service knowledge base, and customer satisfaction surveys all from one centralized platform.Key features of ProProfs Help Desk include:Intuitive multi-channel ticketing system...

Help Scout

Help Scout is a popular customer service software designed for small and medium businesses. It provides a suite of features to help support teams manage customer conversations across multiple channels.Some key features of Help Scout include:Shared mailboxes - Agents can collaborate on a single, shared inboxTicketing system -...

Get Satisfaction

Get Satisfaction is a customer engagement and experience platform designed to help companies build better relationships with their customers. It allows brands to have conversations with customers right on their website, mobile app or social media channels.Some key features of Get Satisfaction include:Public customer community - Customers can...

Tidio

Tidio is a customizable live chat and messaging software designed for websites of all sizes. It enables real-time communication between website visitors and owners through features like live chat, chatbots, email messaging, and more.Key features of Tidio include:Live chat - Chat with visitors in real-time via fully customizable...

HelpCrunch

HelpCrunch is a cloud-based customer service software designed for small and medium businesses. It allows companies to manage all customer conversations from one help desk platform.Key features of HelpCrunch include:Shared team inboxes - Manage multiple support inboxes from different channels like email, live chat, Twitter, Facebook etc. under...

SharedBox

SharedBox is a cloud-based file sharing and collaboration solution designed for teams and businesses. It provides a central place to store, share, and collaborate on files, acting as a virtual drive accessible from anywhere.Some key features of SharedBox include:File syncing - Files are kept up-to-date across all connected...

SageTalk

SageTalk is a no-code chatbot and virtual agent platform used by businesses to automate customer conversations across popular messaging channels. It provides an intuitive drag-and-drop interface to build chatbots without needing to write any code.Key features of SageTalk include:Drag-and-drop bot builder with pre-built templatesNLP engine for natural language...

Deskware

Deskware is a desktop application designed to enhance productivity and streamline workflows. It provides an intuitive interface to help you organize open applications and documents, switch between tasks, and integrate with popular tools like calendar and email.Key features of Deskware include:Application and window management - Snap windows to...