Help Scout

Help Scout is a customer service software that provides shared mailboxes, help desk features, and automation tools to streamline support workflows. It offers email management, help desk tickets, knowledge base, reporting, and collaboration features for support teams.

Help Scout alternatives ➤

What is Help Scout?

Help Scout is a popular customer service software designed for small and medium businesses. It provides a suite of features to help support teams manage customer conversations across multiple channels.

Some key features of Help Scout include:

Shared mailboxes - Agents can collaborate on a single, shared inbox
Ticketing system - Customers can submit support tickets which get routed to the appropriate agents
Knowledge base - An integrated knowledge base to store support articles and content
Automation tools - Set up workflows like automatic replies, routing rules, tags, and more
Reporting - In-depth reports on performance metrics like reply times, resolution rates, CSAT, and more
Multichannel support - Provide support over email, chat, voice, and social media from one platform

Help Scout stands out for its excellent email management capabilities, easy-to-use interface, and strong focus on the customer experience. It integrates well with popular business apps like Salesforce, Slack, and Zendesk to streamline workflows. Overall, it's a great choice for small teams that want an affordable yet powerful service desk.

Official Links

Official Website
www.helpscout.com

The Best Help Scout Alternatives

Top Apps like Help Scout

osTicket, ServiceNow, Zendesk, Cerberus, Freshdesk, Zammad, Corteza Service Cloud, ProProfs Help Desk, Raiseaticket, RepairShopr, DiamanteDesk, Deskpro, FreeScout, Awesome Support, Track-It! Help Desk Software, Helpy.io, Web Help Desk, Engati, Crust Service Cloud, Document360, Helpjuice, ProProfs Knowledge Base, OpenSupports, Reamaze, Missive, Directly, Beingo, HappyFox, HelpCrunch, HelpDesk 3, Faveo HELPDESK, Trengo, SupportBee, Best Support System, SharedBox, eStreamDesk, Live Chat 3, Desky Support, AzureDesk, InvGate Service Desk, JitBit Helpdesk, SupportPal, HelpSite.io, Deskero, Full Help, Helpninja, ReadyDesk, Helpspot, Inforobo, Interakt, BusyBench, Helpwise, iKode Helpdesk, Bornevia, Keeping.com, HelpSpace, SageTalk, Helpman, Enchant.com, Gorgias Helpdesk, UserDeck, IntraService, Vision Helpdesk, Beetil Service Management Software, Trakdesk, GoToHelpDesk.net, jiLiveChat, Helprace, Vivantio, KronoDesk, FeedbacQ, Deskware, HelpMaster, versaSRS Service Management, Supportbench, BoardThreads, Marketeer, ContactGate, SmarterTrack Help Desk 7, SupportYard, KnoBis are some alternatives to Help Scout.

Sugggest an alternative ❐

OsTicket

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ServiceNow

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Zendesk

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Cerberus

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Freshdesk

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ProProfs Help Desk

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Raiseaticket

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RepairShopr

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Deskpro

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FreeScout

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