HelpCrunch
HelpCrunch is a help desk and customer service software that allows companies to manage customer support across multiple channels like email, live chat, voice calls, and social media from one platform. It includes features like shared team inboxes, knowledge base, community forum
help-desk
customer-service
knowledge-base
community-forums
automation-workflows
HelpCrunch: All-in-one Customer Support Software
HelpCrunch is a help desk and customer service software that allows companies to manage customer support across multiple channels like email, live chat, voice calls, and social media from one platform. It includes features like shared team inboxes, knowledge base, community forums, and automation workflows.
What is HelpCrunch?
HelpCrunch is a cloud-based customer service software designed for small and medium businesses. It allows companies to manage all customer conversations from one help desk platform.
Key features of HelpCrunch include:
- Shared team inboxes - Manage multiple support inboxes from different channels like email, live chat, Twitter, Facebook etc. under one help desk.
- Knowledge base - Create public and private knowledge base articles to facilitate self-service support.
- Community forums - Build online communities to let customers help each other.
- Conversation histories - Maintain complete history of all conversations with each customer.
- Automation workflows - Set up automation rules to route, tag, prioritize and send automatic responses to ticket conversations.
- Customer satisfaction surveys - Send NPS or CSAT surveys to gather customer feedback.
- Mobile apps - Android and iOS apps allow agents to work on-the-go.
- Integrations - Integrates with popular business apps like Salesforce, Slack, Trello etc.
- Reports - Inbuilt reports provide insights on agent performance, resolution times, customer satisfaction trends etc.
In summary, HelpCrunch is ideal for growing companies that need a unified customer service solution to manage communications with customers on multiple channels more efficiently.
HelpCrunch Features
Features
- Shared team inboxes
- Knowledge base
- Community forums
- Automation workflows
- Ticketing system
- Live chat
- Voice calls
- Social media integration
- Customer support CRM
- Help desk analytics
Pricing
- Freemium
- Subscription-Based
Pros
Unified inbox for managing multiple support channels
Easy to create and manage knowledge base articles
Built-in community forums for self-service
Automation rules to route and assign tickets
Detailed analytics and reports
Integrates with popular tools like Zendesk, Salesforce, etc.
Cons
Can be pricey for smaller teams
Steep learning curve for some features
Limited native mobile app capabilities
Third-party integrations can be buggy
Official Links
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