HelpCrunch

HelpCrunch is a help desk and customer service software that allows companies to manage customer support across multiple channels like email, live chat, voice calls, and social media from one platform. It includes features like shared team inboxes, knowledge base, community forums, and automation workflows.

HelpCrunch alternatives ➤

What is HelpCrunch?

HelpCrunch is a cloud-based customer service software designed for small and medium businesses. It allows companies to manage all customer conversations from one help desk platform.

Key features of HelpCrunch include:

Shared team inboxes - Manage multiple support inboxes from different channels like email, live chat, Twitter, Facebook etc. under one help desk.
Knowledge base - Create public and private knowledge base articles to facilitate self-service support.
Community forums - Build online communities to let customers help each other.
Conversation histories - Maintain complete history of all conversations with each customer.
Automation workflows - Set up automation rules to route, tag, prioritize and send automatic responses to ticket conversations.
Customer satisfaction surveys - Send NPS or CSAT surveys to gather customer feedback.
Mobile apps - Android and iOS apps allow agents to work on-the-go.
Integrations - Integrates with popular business apps like Salesforce, Slack, Trello etc.
Reports - Inbuilt reports provide insights on agent performance, resolution times, customer satisfaction trends etc.

In summary, HelpCrunch is ideal for growing companies that need a unified customer service solution to manage communications with customers on multiple channels more efficiently.

Official Links

Official Website
www.helpcrunch.com

The Best HelpCrunch Alternatives

Top Apps like HelpCrunch

osTicket, Zendesk, Freshdesk, Chatwoot, tawk.to, Zammad, SendQuik, Olark, Crisp, UserEcho, Deskpro, ClickDesk, Campayn, Help Scout, Shiftmail, Zendesk Chat, Helpy.io, Reamaze, LiveAgent, UseResponse, HESK, Userlike, ProProfs Chat, MailerLite, Pure Chat, Mailmust, Chaskiq, Zent.io, Mailupnext, JitBit Helpdesk, Messengerify, zipp.chat, Marketero, Full Help, Bleeper, EasyDocs, csupport, Jitbit Live Chat, Future Email, Enchant.com, Brimir, Trakdesk, Helprace, Jilt, The Real Time Chat, ContactGate are some alternatives to HelpCrunch.

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