Helpy.io
Helpy.io is a customer service software that provides help desk ticketing features, live chat, and knowledge base capabilities. It includes automation and integration features to streamline customer support processes.
Helpy.io: Customer Service Software with Help Desk Ticketing & Live Chat
Helpy.io is a customer service software that provides help desk ticketing features, live chat, and knowledge base capabilities. It includes automation and integration features to streamline customer support processes.
What is Helpy.io?
Helpy.io is a comprehensive customer service and help desk software solution designed to enhance customer experience and streamline support operations. Its key features include:
- Ticketing system - Manage all customer inquiries and issues with a unified support ticket pipeline including assignment rules, SLA policies, and auto-escalation workflows.
- Live chat - Provide real-time customer assistance through integrated chat widgets and agent interfaces with file sharing and real-time visitor analytics.
- Knowledge base - Curate an easily searchable customer self-service library of support articles, documentation, and FAQs to deflect frequent inquiries.
- Automation - Leverage macros, tags, triggers and custom workflows to automatically assign, prioritize, route, respond and resolve common ticket types for increased agent productivity.
- Analytics - Gain data-driven insights into operational metrics and KPIs such as agent performance, resolution times, CSAT scores and self-service usage to aid decision making.
- Integrations - Connect with popular business apps like Slack, Salesforce, Mailchimp and more for a unified view of the customer across the organization.
With its intuitive UX and powerful automation capabilities, Helpy.io aims to simplify customer engagement for resource-strapped teams. It is available as freemium SaaS for up to 3 agents.
Helpy.io Features
Features
- Help desk ticketing
- Live chat
- Knowledge base
- Automation
- Integration
Pricing
- Freemium
- Subscription-Based
Pros
Easy to use interface
Robust feature set
Affordable pricing
Good for small businesses
Cons
Can be complex for non-technical users
Limited customization options
Not ideal for large enterprises
Official Links
Reviews & Ratings
Login to ReviewThe Best Helpy.io Alternatives
View all Helpy.io alternatives with detailed comparison →
Top Business & Commerce and Customer Service and other similar apps like Helpy.io
Here are some alternatives to Helpy.io:
Suggest an alternative ❐
OsTicket
osTicket is an open-source support ticket system used by companies to track, prioritize, and solve customer support requests. It provides an email-based help desk system that replaces traditional email support.Key features of osTicket include:Email ticket management - Customers can submit tickets via email which become support requests in the system.Staff...
Zendesk
Zendesk is a customer service and engagement software company founded in 2007. Its flagship product is Zendesk Support, which is a help desk ticketing system designed to streamline and improve customer service interactions.Key features of Zendesk Support include:Ticket tracking - Agents can track, respond to, collaborate on, and resolve customer...
Cerberus
Cerberus is a free and open source anti-theft and phone tracking app developed specifically for Android devices. It allows users to remotely control a lost or stolen Android phone in order to locate, lock down, wipe or retrieve data from the device.Some of the key features of Cerberus include:Remote device...
Freshdesk
Freshdesk is a cloud-based customer support software designed to help businesses provide seamless, exceptional customer service across multiple channels. Here are some key features of Freshdesk:Ticketing System - Helps teams manage customer queries efficiently. Comes with advanced automation and routing capabilities.Knowledge Base - Allows you to create a self-serve knowledge...
UserVoice
UserVoice is a popular customer feedback and helpdesk software designed to help companies connect with their customers. It includes several key features:Idea forums - Customers can submit feature requests and ideas for improving your products. Other customers can vote on ideas.Helpdesk - Manage customer support tickets from inquiry to resolution....
ProProfs Help Desk
ProProfs Help Desk is a robust yet affordable customer service software designed for small and large businesses alike. It allows companies to efficiently manage customer support tickets, self-service knowledge base, and customer satisfaction surveys all from one centralized platform.Key features of ProProfs Help Desk include:Intuitive multi-channel ticketing system to manage...
Django Helpdesk
Django Helpdesk is an open source issue, ticket, and request tracking system built on the Django web framework for Python. It helps organizations efficiently manage, organize and respond to requests coming in from customers and end users.Key features include:Customizable tickets with built-in workflowEmail management & notificationsReporting and dashboardsRole-based access controlREST...
TOPdesk ITSM
TOPdesk ITSM is an enterprise-grade IT service management platform designed to help organizations efficiently manage all aspects of IT support and services. It provides powerful capabilities across the main ITSM disciplines:Incident Management - Manage service desk tickets through customizable request forms, automated routing and notifications, SLAs, escalation workflows, and approvals.Problem...
Mint Service Desk
Mint Service Desk is a comprehensive help desk and IT service management software designed to help companies deliver excellent customer service and support. It includes a wide range of features such as:Ticketing system to track, prioritize, and manage customer support requestsAsset management to inventory hardware and software across the organizationKnowledge...
Help Scout
Help Scout is a popular customer service software designed for small and medium businesses. It provides a suite of features to help support teams manage customer conversations across multiple channels.Some key features of Help Scout include:Shared mailboxes - Agents can collaborate on a single, shared inboxTicketing system - Customers can...
LiveAgent
LiveAgent is a feature-rich cloud-based customer service software designed to help businesses deliver exceptional omni-channel customer support. It allows companies to interact with customers seamlessly across multiple communication channels including live chat, email, social media, SMS messaging, call center support, helpdesk ticketing system, and more from a unified agent desktop.Key...
UseResponse
UseResponse is a cloud-based customer service software designed to help support teams deliver exceptional customer experiences. Here are some key capabilities of UseResponse:Omnichannel Support - Support customers across multiple channels like email, live chat, social media, in-app messaging from one unified agent desktop.Ticket Management - Streamlines ticket assignment, prioritization, collaboration...
Get Satisfaction
Get Satisfaction is a customer engagement and experience platform designed to help companies build better relationships with their customers. It allows brands to have conversations with customers right on their website, mobile app or social media channels.Some key features of Get Satisfaction include:Public customer community - Customers can ask questions,...
LanDesk Service Management
LanDesk Service Management is an enterprise-level IT service management (ITSM) software designed to help IT organizations manage their infrastructure, assets, and services efficiently. Some key features and capabilities of LanDesk Service Management include:Incident management - Helps track, manage and resolve incidents such as service outages, user requests, hardware/software issues, security...
HelpCrunch
HelpCrunch is a cloud-based customer service software designed for small and medium businesses. It allows companies to manage all customer conversations from one help desk platform.Key features of HelpCrunch include:Shared team inboxes - Manage multiple support inboxes from different channels like email, live chat, Twitter, Facebook etc. under one help...
Doorbell.io
Doorbell.io is a customer engagement and analytics platform designed for small to medium-sized businesses. It allows companies to chat with website visitors in real-time, gather data on visitor behavior, and integrate popular tools like CRMs, help desks, automation software and more.Some key capabilities and benefits of Doorbell.io include:Live website chat...
SharedBox
SharedBox is a cloud-based file sharing and collaboration solution designed for teams and businesses. It provides a central place to store, share, and collaborate on files, acting as a virtual drive accessible from anywhere.Some key features of SharedBox include:File syncing - Files are kept up-to-date across all connected devices in...
Casengo
Casengo is a cloud-based IT service desk and support ticketing software designed for small and medium businesses. It aims to provide an intuitive yet powerful service desk solution to streamline ticket and request management.Key features of Casengo include:Easy-to-use web-based interface for managing ticketsAutomated ticket routing and assignment rulesService level agreement...
Cherwell
Cherwell is a robust IT service management (ITSM) and IT asset management (ITAM) software platform designed to help organizations efficiently track, manage, and automate their IT services and assets. Some key features of Cherwell include:Service management - Cherwell enables IT teams to track and manage incidents, problems, changes, releases, service...
HelpSite.io
HelpSite.io is a cloud-based knowledge base and documentation software designed to help companies easily create internal wikis, user manuals, FAQs, and other documentation. Some key features of HelpSite.io include:Intuitive editor for writing and formatting documentation articlesTools for organizing content into categories, sections, and spacesPowerful search functionality to help users find...
Mojo Helpdesk
Mojo Helpdesk is a feature-rich cloud-based customer support software designed for modern support teams. It allows businesses to efficiently manage customer queries, requests and support issues coming from multiple channels like email, social media, live chat, etc. from one unified workspace.Key features of Mojo Helpdesk include:Multi-channel customer communication - Email,...
IKode Helpdesk
iKode Helpdesk is a robust customer service and support ticketing software designed for modern businesses. It enables companies to efficiently manage customer inquiries, requests, complaints, and more through a single unified platform.Key features of iKode Helpdesk include:Ticketing system to track customer inquiriesMultiple support channels - email, phone, chat, social mediaSLA...
Keeping.com
Keeping.com is a comprehensive home inventory and personal asset management platform designed to help households organize, track, and manage their personal belongings and items in their home. It allows users to easily catalogue all their possessions by uploading details, photos, locations, purchase dates, serial numbers, receipts and more.Key features of...
AJ Help Desk SAAS
AJ Help Desk SAAS is a comprehensive help desk software solution designed for modern support teams. As a cloud-based software-as-a-service platform, it enables businesses to manage customer support as well as internal IT support requests from one unified interface.Key features of AJ Help Desk SAAS include:Multi-channel support across email, social...
Richmond ServiceDesk
Richmond ServiceDesk is a robust IT service management (ITSM) software designed to help organizations efficiently deliver IT services and manage IT operations. It provides a variety of features and tools to track IT assets, incidents, problems, changes, releases, service requests, and more.Key features of Richmond ServiceDesk include:Incident management - Log,...
MSM ITSM Software
MSM ITSM is an enterprise-grade IT service management (ITSM) software designed to help IT organizations efficiently deliver IT services and manage IT operations. It provides a central system to track, organize, and resolve issues and requests while optimizing IT processes.Key features of MSM ITSM include:Incident management - Track, categorize, assign,...
Logicalware
Logicalware is an all-in-one business management software designed specifically for small and medium-sized businesses. Its key features include:Accounting - Logicalware has robust accounting capabilities for managing accounts receivable/payable, invoicing, expense tracking, financial reporting, and more.Inventory Management - It allows businesses to easily track inventory levels, sales data, inventory value over...
Verax Service Desk
Verax Service Desk is a comprehensive IT service management (ITSM) software designed to help IT teams manage services and support more efficiently. It includes a wide range of features to handle common ITSM processes:Incident Management - Manage service desk tickets through predefined workflows. Customize ticket forms, priorities, statuses, and SLAs.Problem...
UserDeck
UserDeck is an end-to-end user research and user testing platform used by product teams for qualitative research. It allows you to:Recruit participants that match your target demographic and user profiles through screener surveysSet up and conduct both moderated (live) and unmoderated (recorded) user interviews, card sorts, prototype tests etc.Integrate with...
HelpDeskSaaS
HelpDeskSaaS is a scalable cloud-based help desk software designed for modern support teams. It provides an intuitive platform to manage customer queries coming through multiple channels such as email, phone calls, live chats, social media conversations and more.Key features of HelpDeskSaaS include:Shared inbox for managing support ticketsSLA policies and remindersKnowledge...
EasyVista
EasyVista is an IT service management (ITSM) software designed to help organizations manage their IT operations and services efficiently. Some key capabilities and features of EasyVista include:Incident management - Provides tools to log, categorize, assign, escalate and resolve incidents and service requests reported by end users.Problem management - Helps identify...
Help Desk Authority
Help Desk Authority (HDA) is a cloud-based help desk and customer service software designed for small and medium-sized businesses. It allows companies to efficiently manage customer support requests from multiple channels in one centralized platform.Key features of HDA include:Ticketing system to track, prioritize, and resolve customer support ticketsKnowledge base to...
Brimir
Brimir is an open-source help desk software built using Ruby on Rails. It provides a simple and clean interface that allows support teams to efficiently manage customer tickets, email conversations, and knowledge base articles.Some key features of Brimir include:Shared mailboxes - Allow multiple agents to manage a single support email...
Agent.ai
Agent.ai is a powerful conversational AI platform used to build chatbots and virtual agents for businesses. It utilizes advanced natural language processing and machine learning algorithms to understand customer questions and conversations, and provide accurate answers and recommendations.Key features of Agent.ai include:Intelligent understanding of natural language - the bots can...
Vision Helpdesk
Vision Helpdesk is a comprehensive help desk and IT service management software solution designed for organizations of all sizes. It provides a wide range of features and functionalities to help IT teams manage their services and provide efficient support.Key features of Vision Helpdesk include:Ticket Management - Comprehensive ticket management system...
Samanage
Samanage is a cloud-based IT service management (ITSM) software that helps organizations manage their IT infrastructure and services. It provides a single platform to track assets, monitor service levels, automate processes, and optimize IT workflows.Key features of Samanage include:Incident management - Track, diagnose and resolve incidents such as service disruptions,...
IET ITSM
iET ITSM is an enterprise-grade IT service management (ITSM) platform designed to help IT organizations efficiently deliver technology services and provide support. It enables companies to adopt ITIL best practices for IT service management.Key capabilities and benefits of iET ITSM include:Incident management - Track, categorize, assign, escalate and resolve incidentsProblem...
VersaSRS Service Management
versaSRS is a comprehensive yet affordable IT service management (ITSM) solution designed for small and midsize businesses. It is delivered as a cloud-based software-as-a-service (SaaS) platform that helps IT teams work smarter by streamlining IT workflows.Key features and benefits of versaSRS include:Intuitive service desk with automated ticket routing and notificationsPowerful...
BoardThreads
BoardThreads is an easy-to-use online discussion board and forum software that enables you to quickly create an engaging online community. With BoardThreads, you can set up user profiles, private messaging between members, notification emails, powerful search capabilities, discussion categories and subforums, moderator tools, social media integration, and more.Some key features...
BMC End User Experience Management
BMC End User Experience Management (EUE) is an IT monitoring and analytics platform designed to proactively monitor and optimize end user digital experiences across complex, hybrid environments. Key capabilities include:Real-time and historic visibility into end user, application, and infrastructure performance.AIOps driven detection, analysis, and remediation of performance issues impacting user...
PhaseWare
PhaseWare is an agile project management and work tracking software used by software development teams to plan, track, and release products iteratively. It implements concepts of agile methodologies like Scrum and Kanban within its interface.Key features of PhaseWare include:Backlogs to capture product requirementsSprint planning tools to define and schedule iterationsCustomizable...
Sirportly
Sirportly is a cloud-based customer service and help desk software designed for small and medium businesses. It provides a single dashboard to manage all customer support interactions across multiple channels including email, live chat, Twitter, Facebook Messenger, SMS, web forms, and self-service.Key features of Sirportly include ticket management with custom...
Sygma
Sygma is a 2D vector graphics editor designed specifically for Windows. It enables designers, illustrators and graphic artists to create a wide variety of vector artwork from scratch. Sygma incorporates an efficient suite of vector tools as well as bitmap image trace options.Some of the key features offered by Sygma...
My Hall Monitor
My Hall Monitor is a software program created specifically for classroom behavior management and student monitoring. It is designed to help teachers encourage positive behavior and maintain an orderly, productive classroom environment.The software allows teachers to create a profile for each student with details like their grade level, student ID...
SupportYard
SupportYard is a cloud-based customer service software designed for small and medium businesses. It allows you to manage all your customer support in one place by consolidating multiple support channels like email, live chat, social media and help desk tickets.Key features include:Shared team inbox - Never miss an email with...
BlueFolder
BlueFolder is a free and open source file manager and organizer software for Windows. It provides an efficient way to browse, search, organize, and manage files and folders on your computer.Some key features of BlueFolder include:Dual panel view to easily copy/move files between foldersTabbed browsing for accessing multiple folders in...
