Helpy.io
Helpy.io is a customer service software that provides help desk ticketing features, live chat, and knowledge base capabilities. It includes automation and integration features to streamline customer support processes.
help-desk
ticketing
live-chat
knowledge-base
customer-support
Helpy.io: Customer Service Software with Help Desk Ticketing & Live Chat
Helpy.io is a customer service software that provides help desk ticketing features, live chat, and knowledge base capabilities. It includes automation and integration features to streamline customer support processes.
What is Helpy.io?
Helpy.io is a comprehensive customer service and help desk software solution designed to enhance customer experience and streamline support operations. Its key features include:
- Ticketing system - Manage all customer inquiries and issues with a unified support ticket pipeline including assignment rules, SLA policies, and auto-escalation workflows.
- Live chat - Provide real-time customer assistance through integrated chat widgets and agent interfaces with file sharing and real-time visitor analytics.
- Knowledge base - Curate an easily searchable customer self-service library of support articles, documentation, and FAQs to deflect frequent inquiries.
- Automation - Leverage macros, tags, triggers and custom workflows to automatically assign, prioritize, route, respond and resolve common ticket types for increased agent productivity.
- Analytics - Gain data-driven insights into operational metrics and KPIs such as agent performance, resolution times, CSAT scores and self-service usage to aid decision making.
- Integrations - Connect with popular business apps like Slack, Salesforce, Mailchimp and more for a unified view of the customer across the organization.
With its intuitive UX and powerful automation capabilities, Helpy.io aims to simplify customer engagement for resource-strapped teams. It is available as freemium SaaS for up to 3 agents.
Helpy.io Features
Features
- Help desk ticketing
- Live chat
- Knowledge base
- Automation
- Integration
Pricing
- Freemium
- Subscription-Based
Pros
Easy to use interface
Robust feature set
Affordable pricing
Good for small businesses
Cons
Can be complex for non-technical users
Limited customization options
Not ideal for large enterprises
Official Links
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