EasyVista
EasyVista is an IT service management (ITSM) software that helps manage IT operations and services. It provides features like incident management, problem management, change management, release management, and more.
itsm
incident-management
problem-management
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EasyVista: Comprehensive IT Service Management Software
EasyVista is an IT service management (ITSM) software that helps manage IT operations and services. It provides features like incident management, problem management, change management, release management, and more.
What is EasyVista?
EasyVista is an IT service management (ITSM) software designed to help organizations manage their IT operations and services efficiently. Some key capabilities and features of EasyVista include:
- Incident management - Provides tools to log, categorize, assign, escalate and resolve incidents and service requests reported by end users.
- Problem management - Helps identify recurring incidents and perform root cause analysis to prevent problems from impacting users.
- Change management - Enables planning, scheduling, implementing, reviewing and closing changes to IT infrastructure with minimal disruption.
- Release management - Automates planning, scheduling and deployment of software releases.
- Service catalog - Allows users to browse and request commonly-used services through an easy self-service portal.
- SLA management - Set up service level agreements (SLAs) and track key metrics like uptime and resolution time.
- Reporting and dashboards - In-depth reports and customizable dashboards provide visibility into IT workload, performance and operational efficiency.
- Integrations - Integrates with various infrastructure and software tools to consolidate data.
EasyVista aims to help IT teams work faster, smarter and collaborate better to deliver excellent, unified service experience. With capabilities for ITSM, automation and AI ops, EasyVista serves a global customer base across sectors like financial services, healthcare, education and more.
EasyVista Features
Features
- Incident management
- Problem management
- Change management
- Release management
- Service catalog
- Knowledge management
- Asset management
- SLA management
- Reporting and analytics
Pricing
- Subscription-Based
- Pay-As-You-Go
- Custom Pricing
Pros
Comprehensive ITSM features
User-friendly interface
Automation capabilities
Mobile access
Customizable workflows
Integration with third-party tools
Cons
Steep learning curve
Complex pricing options
Limited scalability for large enterprises
Lack of native remote control
Dependency on legacy Flash technology
Official Links
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