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ServiceNow

ServiceNow is a cloud-based IT service management (ITSM) platform that helps manage and automate IT service processes. It offers various applications for IT services, customer service, HR, and more.

What is ServiceNow?

ServiceNow is a cloud-based IT service management (ITSM) and workflow automation platform. It helps organizations manage and automate IT service processes across the enterprise. Some key details about ServiceNow:

  • Founded in 2004, now a publicly traded company
  • Offers applications for IT service management, IT operations management, IT business management, customer service management, HR service delivery, and more
  • Has over 6,900 enterprise customers across industries like financial services, healthcare, manufacturing, public sector and more
  • Platform architecture allows easy customization and integration with other tools
  • Now offers capabilities beyond IT like legal service management, customer service management, HR service delivery and more
  • Helps manage services via workflows, provides reporting and analytics, automation capabilities and a unified interface
  • Can help improve efficiency, time-to-resolution, collaboration and standardization of services

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