ServiceNow
ServiceNow is a cloud-based IT service management (ITSM) platform that helps manage and automate IT service processes. It offers various applications for IT services, customer service, HR, and more.
itsm
it-service-management
incident-management
change-management
service-catalog
ServiceNow: Cloud-Based ITSM Platform
ServiceNow is a cloud-based IT service management (ITSM) platform that helps manage and automate IT service processes, offering various applications for IT services, customer service, HR, and more.
What is ServiceNow?
ServiceNow is a cloud-based IT service management (ITSM) and workflow automation platform. It helps organizations manage and automate IT service processes across the enterprise. Some key details about ServiceNow:
- Founded in 2004, now a publicly traded company
- Offers applications for IT service management, IT operations management, IT business management, customer service management, HR service delivery, and more
- Has over 6,900 enterprise customers across industries like financial services, healthcare, manufacturing, public sector and more
- Platform architecture allows easy customization and integration with other tools
- Now offers capabilities beyond IT like legal service management, customer service management, HR service delivery and more
- Helps manage services via workflows, provides reporting and analytics, automation capabilities and a unified interface
- Can help improve efficiency, time-to-resolution, collaboration and standardization of services
ServiceNow Features
Features
- IT Service Management
- IT Operations Management
- IT Business Management
- Customer Service Management
- HR Service Delivery
- Security Operations
- Legal Service Delivery
Pricing
- Subscription-Based
- Pay-As-You-Go
Pros
Intuitive and easy-to-use interface
Comprehensive set of applications and services
Scalable and flexible platform
Robust automation and workflow capabilities
Strong knowledge management and self-service options
Integrates well with other systems and tools
Cons
Can be complex and require customization
Limited native mobile capabilities
Steep learning curve
Can be expensive for smaller organizations
Official Links
The Best ServiceNow Alternatives
Top Business & Commerce and It Service Management and other similar apps like ServiceNow
Here are some alternatives to ServiceNow:
Suggest an alternative ❐
Clappia
Clappia is a no-code development platform used to build custom web and mobile applications for business needs without writing any code. It utilizes a visual, drag-and-drop interface with pre-built components and templates that allow users to rapidly construct full-fledged apps tailored to their specific requirements.Key features of Clappia include:Intuitive visual...
GLPI
GLPI (Gestionnaire Libre de Parc Informatique) is an open source IT asset management and help desk software application. It allows organizations to inventory their IT hardware and software assets, track support tickets, manage licenses, prepare budget forecasts, and more.Some key features of GLPI include:Discovery and inventory of hardware and software...
Zendesk
Zendesk is a customer service and engagement software company founded in 2007. Its flagship product is Zendesk Support, which is a help desk ticketing system designed to streamline and improve customer service interactions.Key features of Zendesk Support include:Ticket tracking - Agents can track, respond to, collaborate on, and resolve customer...
Freshdesk
Freshdesk is a cloud-based customer support software designed to help businesses provide seamless, exceptional customer service across multiple channels. Here are some key features of Freshdesk:Ticketing System - Helps teams manage customer queries efficiently. Comes with advanced automation and routing capabilities.Knowledge Base - Allows you to create a self-serve knowledge...
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is a comprehensive IT help desk and asset management software designed to help IT support teams deliver excellent service. It provides powerful ticketing management to track, prioritize, and resolve inbound inquiries and service requests. The multi-channel support option allows end users to raise tickets via email, portal,...
Freshservice
Freshservice is a cloud-based IT service management (ITSM) platform designed to streamline IT operations and improve efficiency. It was launched in 2011 by Freshworks and provides businesses with a fresh approach to ITSM.Some key features of Freshservice include:Ticket Management - Comprehensive ticketing system to track issues and requests. Automated ticket...
ProProfs Help Desk
ProProfs Help Desk is a robust yet affordable customer service software designed for small and large businesses alike. It allows companies to efficiently manage customer support tickets, self-service knowledge base, and customer satisfaction surveys all from one centralized platform.Key features of ProProfs Help Desk include:Intuitive multi-channel ticketing system to manage...
Dataminr
Dataminr is an innovative software platform that specializes in real-time information discovery and event detection from publicly available data sources. Founded in 2009, Dataminr leverages artificial intelligence and machine learning algorithms to sift through social media posts, news reports, blogs, government filings, and other open data to identify high-impact events...
TOPdesk ITSM
TOPdesk ITSM is an enterprise-grade IT service management platform designed to help organizations efficiently manage all aspects of IT support and services. It provides powerful capabilities across the main ITSM disciplines:Incident Management - Manage service desk tickets through customizable request forms, automated routing and notifications, SLAs, escalation workflows, and approvals.Problem...
Mint Service Desk
Mint Service Desk is a comprehensive help desk and IT service management software designed to help companies deliver excellent customer service and support. It includes a wide range of features such as:Ticketing system to track, prioritize, and manage customer support requestsAsset management to inventory hardware and software across the organizationKnowledge...
Help Scout
Help Scout is a popular customer service software designed for small and medium businesses. It provides a suite of features to help support teams manage customer conversations across multiple channels.Some key features of Help Scout include:Shared mailboxes - Agents can collaborate on a single, shared inboxTicketing system - Customers can...
CitSmart
CitSmart is a robust citizen relationship management (CRM) platform designed specifically for government agencies and municipalities. It enables organizations to efficiently manage citizen requests, track issues, organize documents and data, automate workflows, and analyze performance through interactive dashboards and reports.Key features of CitSmart include:Service request management - Log, track, assign,...
XAssets IT Asset Management Software
xAssets is an enterprise IT asset management software designed to help organizations track and manage their IT hardware and software assets effectively. Some of the key capabilities of xAssets include:IT Asset Inventory - Automatically discover and track hardware and software assets across the organization's network. It maintains a centralized inventory...
Mojo Helpdesk
Mojo Helpdesk is a feature-rich cloud-based customer support software designed for modern support teams. It allows businesses to efficiently manage customer queries, requests and support issues coming from multiple channels like email, social media, live chat, etc. from one unified workspace.Key features of Mojo Helpdesk include:Multi-channel customer communication - Email,...
Alloy Navigator
Alloy Navigator is a versatile business modeling and analysis software used by organizations of all sizes. It enables both technical and non-technical users to map out complex systems visually to gain deeper insights.With an intuitive drag-and-drop interface, Alloy Navigator makes it easy to diagram databases, processes, organizational structures, value chains,...
Clientele ITSM
Clientele ITSM is an IT service management software designed to help IT teams manage services and operations efficiently. It provides a range of features to streamline IT processes across incidents, problems, changes, releases, service requests, and more.Key capabilities and benefits of Clientele ITSM include:Incident management - Log, categorize, assign and...
AI Service Desk
AI Service Desk is an artificial intelligence-powered IT service management (ITSM) platform designed to automate routine service desk tasks and enhance efficiency. It utilizes natural language processing, machine learning, and predictive analytics to provide capabilities like:Automated ticket classification and assignmentIntelligent knowledge base searchPredictive analysis to spot issues and suggest fixesChatbots...
EasyVista
EasyVista is an IT service management (ITSM) software designed to help organizations manage their IT operations and services efficiently. Some key capabilities and features of EasyVista include:Incident management - Provides tools to log, categorize, assign, escalate and resolve incidents and service requests reported by end users.Problem management - Helps identify...
BMC End User Experience Management
BMC End User Experience Management (EUE) is an IT monitoring and analytics platform designed to proactively monitor and optimize end user digital experiences across complex, hybrid environments. Key capabilities include:Real-time and historic visibility into end user, application, and infrastructure performance.AIOps driven detection, analysis, and remediation of performance issues impacting user...
