What is TOPdesk ITSM?
TOPdesk ITSM is an enterprise-grade IT service management platform designed to help organizations efficiently manage all aspects of IT support and services. It provides powerful capabilities across the main ITSM disciplines:
- Incident Management - Manage service desk tickets through customizable request forms, automated routing and notifications, SLAs, escalation workflows, and approvals.
- Problem Management - Identify root causes of incidents through problem investigation workflows and maintain a known error database.
- Change Management - Standardize and control the lifecycle of all IT changes with risk assessment, approvals, scheduled changes, and post implementation reviews.
- Service Catalog - Provide quick access to approved IT services and standard changes through an easy service catalog for end users.
- Configuration Management - Maintain accurate configuration data on all IT infrastructure, services, and relationships in a comprehensive CMDB.
- Asset Management - Manage the full lifecycle of IT hardware and software assets with details on inventory, financials, contracts, changes, requests, and more.
- Reporting and Dashboards - Gain actionable insights using out-of-the-box and custom reports, KPI tracking dashboards, and data visualization capabilities.
TOPdesk uses a highly flexible platform that enables organizations to configure forms, fields, workflows, and data models to adapt the system to existing IT processes. It includes extensive APIs for integration with external systems and platforms. TOPdesk offers both cloud and on-premises deployment options backed by certified support and training services.