TOPdesk ITSM
TOPdesk ITSM is an IT service management software that helps organizations manage IT support tickets, assets, changes, problems, releases, and knowledge articles. It provides customizable service request forms, automated workflows, asset management, CMDB, reports, and more.
itsm
ticketing
asset-management
cmdb
TOPdesk ITSM: IT Service Management Software
TOPdesk ITSM is an IT service management software that helps organizations manage IT support tickets, assets, changes, problems, releases, and knowledge articles. It provides customizable service request forms, automated workflows, asset management, CMDB, reports, and more.
What is TOPdesk ITSM?
TOPdesk ITSM is an enterprise-grade IT service management platform designed to help organizations efficiently manage all aspects of IT support and services. It provides powerful capabilities across the main ITSM disciplines:
- Incident Management - Manage service desk tickets through customizable request forms, automated routing and notifications, SLAs, escalation workflows, and approvals.
- Problem Management - Identify root causes of incidents through problem investigation workflows and maintain a known error database.
- Change Management - Standardize and control the lifecycle of all IT changes with risk assessment, approvals, scheduled changes, and post implementation reviews.
- Service Catalog - Provide quick access to approved IT services and standard changes through an easy service catalog for end users.
- Configuration Management - Maintain accurate configuration data on all IT infrastructure, services, and relationships in a comprehensive CMDB.
- Asset Management - Manage the full lifecycle of IT hardware and software assets with details on inventory, financials, contracts, changes, requests, and more.
- Reporting and Dashboards - Gain actionable insights using out-of-the-box and custom reports, KPI tracking dashboards, and data visualization capabilities.
TOPdesk uses a highly flexible platform that enables organizations to configure forms, fields, workflows, and data models to adapt the system to existing IT processes. It includes extensive APIs for integration with external systems and platforms. TOPdesk offers both cloud and on-premises deployment options backed by certified support and training services.
TOPdesk ITSM Features
Features
- IT Service Desk
- Asset Management
- Change Management
- Problem Management
- Release Management
- Knowledge Management
- Customizable Service Request Forms
- Automated Workflows
- Reporting and Analytics
Pricing
- Subscription-Based
Pros
Comprehensive ITSM functionality
Highly customizable to meet organizational needs
Automated workflows and task management
Integrated asset and configuration management
Robust reporting and analytics capabilities
Good mobile app for on-the-go access
Cons
Steep learning curve for new users
Relatively high cost compared to some alternatives
Limited out-of-the-box integrations with other tools
Customization can be complex and time-consuming
Official Links
The Best TOPdesk ITSM Alternatives
Top Business & Commerce and It Service Management and other similar apps like TOPdesk ITSM
Here are some alternatives to TOPdesk ITSM:
Suggest an alternative ❐
ServiceNow
ServiceNow is a cloud-based IT service management (ITSM) and workflow automation platform. It helps organizations manage and automate IT service processes across the enterprise. Some key details about ServiceNow:Founded in 2004, now a publicly traded companyOffers applications for IT service management, IT operations management, IT business management, customer service management,...
Zendesk
Zendesk is a customer service and engagement software company founded in 2007. Its flagship product is Zendesk Support, which is a help desk ticketing system designed to streamline and improve customer service interactions.Key features of Zendesk Support include:Ticket tracking - Agents can track, respond to, collaborate on, and resolve customer...
Freshservice
Freshservice is a cloud-based IT service management (ITSM) platform designed to streamline IT operations and improve efficiency. It was launched in 2011 by Freshworks and provides businesses with a fresh approach to ITSM.Some key features of Freshservice include:Ticket Management - Comprehensive ticketing system to track issues and requests. Automated ticket...
Helpy.io
Helpy.io is a comprehensive customer service and help desk software solution designed to enhance customer experience and streamline support operations. Its key features include:- Ticketing system - Manage all customer inquiries and issues with a unified support ticket pipeline including assignment rules, SLA policies, and auto-escalation workflows.- Live chat -...
Engati
Engati is a leading conversational AI platform used by businesses to automate customer interactions across various channels. It provides an easy-to-use drag-and-drop interface to build highly functional chatbots and virtual assistants without needing any coding knowledge.Key features of Engati include:Visual bot builder with pre-built templates and components to build flows...
Trengo
Trengo is a cloud-based customer relationship management (CRM) platform aimed at small and medium-sized businesses. It provides a suite of tools to help manage key customer interactions including:Lead, contact, and account managementSales opportunity trackingCustomer communication features such as email and SMS marketingReporting and analytics on sales performanceIntegration with other business...
CitSmart
CitSmart is a robust citizen relationship management (CRM) platform designed specifically for government agencies and municipalities. It enables organizations to efficiently manage citizen requests, track issues, organize documents and data, automate workflows, and analyze performance through interactive dashboards and reports.Key features of CitSmart include:Service request management - Log, track, assign,...
InvGate Service Desk
InvGate Service Desk is an IT service management software designed to help IT teams manage services and support more efficiently. It provides a variety of features to track IT assets, monitor systems, automate processes, and optimize service delivery.Key features of InvGate Service Desk include:Incident Management - Log, categorize, assign, escalate...
Deskero
Deskero is a project management and collaboration tool designed for Scrum and Kanban agile software development teams. It aims to simplify agile software development process and improve team collaboration.Key features of Deskero include:Customizable Kanban boards to visualize workSprint planning with backlogs and roadmapsTask, epic, and story managementEstimation and time trackingTeam...
Alloy Navigator
Alloy Navigator is a versatile business modeling and analysis software used by organizations of all sizes. It enables both technical and non-technical users to map out complex systems visually to gain deeper insights.With an intuitive drag-and-drop interface, Alloy Navigator makes it easy to diagram databases, processes, organizational structures, value chains,...
Clientele ITSM
Clientele ITSM is an IT service management software designed to help IT teams manage services and operations efficiently. It provides a range of features to streamline IT processes across incidents, problems, changes, releases, service requests, and more.Key capabilities and benefits of Clientele ITSM include:Incident management - Log, categorize, assign and...
VisionFlow
VisionFlow is a powerful yet user-friendly no-code business process management (BPM) and workflow automation platform. It enables organizations to visually map, analyze, improve, and automate complex business processes without the need for coding.With an intuitive drag-and-drop interface, VisionFlow makes it easy for non-technical users to model workflows using a vast...
