Freshservice vs TOPdesk ITSM

Struggling to choose between Freshservice and TOPdesk ITSM? Both products offer unique advantages, making it a tough decision.

Freshservice is a Business & Commerce solution with tags like helpdesk, ticketing, itsm, service-desk.

It boasts features such as Incident management, Problem management, Change management, Release management, Asset management, Knowledge base, Self service portal, Reporting and analytics and pros including Intuitive and easy to use interface, Automated workflows and processes, Robust customization options, Strong mobile device support, Integration with many third-party apps, Reasonable pricing.

On the other hand, TOPdesk ITSM is a Business & Commerce product tagged with itsm, ticketing, asset-management, cmdb.

Its standout features include IT Service Desk, Asset Management, Change Management, Problem Management, Release Management, Knowledge Management, Customizable Service Request Forms, Automated Workflows, Reporting and Analytics, and it shines with pros like Comprehensive ITSM functionality, Highly customizable to meet organizational needs, Automated workflows and task management, Integrated asset and configuration management, Robust reporting and analytics capabilities, Good mobile app for on-the-go access.

Feature	Freshservice	TOPdesk ITSM
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Freshservice

Description: Freshservice is a cloud-based IT service management (ITSM) software that helps IT teams manage service desk tickets, assets, changes, releases, and more. It offers features like automated workflows, custom reporting, and integrations with other tools.

TOPdesk ITSM

Description: TOPdesk ITSM is an IT service management software that helps organizations manage IT support tickets, assets, changes, problems, releases, and knowledge articles. It provides customizable service request forms, automated workflows, asset management, CMDB, reports, and more.

Key Features Comparison

Freshservice Features

• Incident management
• Problem management
• Change management
• Release management
• Asset management
• Knowledge base
• Self service portal
• Reporting and analytics

TOPdesk ITSM Features

• IT Service Desk
• Asset Management
• Change Management
• Problem Management
• Release Management
• Knowledge Management
• Customizable Service Request Forms
• Automated Workflows
• Reporting and Analytics

Pros & Cons Analysis

Freshservice

Pros

• Intuitive and easy to use interface
• Automated workflows and processes
• Robust customization options
• Strong mobile device support
• Integration with many third-party apps
• Reasonable pricing

Cons

• Can be complex for smaller businesses
• Limited native remote control functionality
• Some features may require add-ons or higher pricing tier
• Support could be more responsive

TOPdesk ITSM

Pros

• Comprehensive ITSM functionality
• Highly customizable to meet organizational needs
• Automated workflows and task management
• Integrated asset and configuration management
• Robust reporting and analytics capabilities
• Good mobile app for on-the-go access

Cons

• Steep learning curve for new users
• Relatively high cost compared to some alternatives
• Limited out-of-the-box integrations with other tools
• Customization can be complex and time-consuming

Pricing Comparison

Freshservice

• Freemium
• Subscription-Based

TOPdesk ITSM

• Subscription-Based