Freshservice
Freshservice is a cloud-based IT service management (ITSM) software that helps IT teams manage service desk tickets, assets, changes, releases, and more. It offers features like automated workflows, custom reporting, and integrations with other tools.
helpdesk
ticketing
itsm
service-desk
Freshservice: Cloud-based IT Service Management Software
Automate your IT operations with Freshservice's cloud-based IT service management software, featuring automated workflows, custom reporting, and integrations with other tools.
What is Freshservice?
Freshservice is a cloud-based IT service management (ITSM) platform designed to streamline IT operations and improve efficiency. It was launched in 2011 by Freshworks and provides businesses with a fresh approach to ITSM.
Some key features of Freshservice include:
- Ticket Management - Comprehensive ticketing system to track issues and requests. Automated ticket routing, SLAs, collision detection.
- Asset Management - Discovery, track and manage all IT assets across the organization. Maintain asset lifecycle.
- Change Management - Propose, assess, approve and schedule changes with minimal disruptions.
- Release Management - Plan, schedule and deploy releases. Rollback changes if needed.
- Reporting and Analytics - 300+ canned reports. Business intelligence to analyze trends and make data driven decisions.
- Intuitive UI - Modern, intuitive interface for easy navigation and user adoption.
- Mobile App - Manage tickets and approvals on-the-go with Android and iOS apps.
- Customization - Personalize with custom forms, fields, portals and workflows.
- Integration - Integrates seamlessly with other systems via APIs.
Key reasons to choose Freshservice include excellent service desk software functionality, intuitive and easy to use interface, affordable pricing and top notch customer support.
Freshservice Features
Features
- Incident management
- Problem management
- Change management
- Release management
- Asset management
- Knowledge base
- Self service portal
- Reporting and analytics
Pricing
- Freemium
- Subscription-Based
Pros
Intuitive and easy to use interface
Automated workflows and processes
Robust customization options
Strong mobile device support
Integration with many third-party apps
Reasonable pricing
Cons
Can be complex for smaller businesses
Limited native remote control functionality
Some features may require add-ons or higher pricing tier
Support could be more responsive
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