Cherwell
Cherwell is an IT service management (ITSM) and IT asset management (ITAM) software platform. It enables organizations to track, manage, and automate IT services and assets. Cherwell is known for its flexible and customizable platform with easy drag and drop configuration.
Cherwell: ITSM & ITAM Software
Track, manage, and automate IT services and assets with Cherwell's flexible and customizable platform
What is Cherwell?
Cherwell is a robust IT service management (ITSM) and IT asset management (ITAM) software platform designed to help organizations efficiently track, manage, and automate their IT services and assets. Some key features of Cherwell include:
- Service management - Cherwell enables IT teams to track and manage incidents, problems, changes, releases, service requests, and more through predefined and custom workflows. It provides a centralized system to log, prioritize, assign, escalate, and report on all IT service management activities.
- Asset management - Cherwell offers comprehensive tracking of IT assets including both physical assets like laptops and mobile devices as well as logical assets like software licenses. It provides visual mapping of relationships between assets and enables automated processes for inventory and lifecycle management.
- Reporting and analytics - Cherwell comes equipped with a suite of prebuilt reports and dashboards to provide real-time insight and analytics. It also allows custom reports to be built leveraging underlying data.
- Flexible platform - One of Cherwell's major differentiators is its flexible platform that enables drag-and-drop configuration of forms, workflows, dashboards and reporting. This rapid customization enables customers to quickly adapt Cherwell to their unique IT management processes without extensive coding.
- Security and governance - Cherwell provides range of capabilities to maintain proper oversight, security and control including advanced role-based access control, an audit trail of all history and activity, and automated policy triggers and alerts when specified conditions are met.
With its flexible and robust set of capabilities Cherwell is popular choice for enterprise IT service management. Over a thousand customers globally leverage Cherwell to track and optimize their IT infrastructure and service delivery to their business. It is particularly well suited for regulated industries like financial services and healthcare where rigorous management, automation and audit control over IT assets and services are critical.
Cherwell Features
Features
- Incident management
- Problem management
- Change management
- Service catalog
- Knowledge management
- Reporting and dashboards
- IT asset management
- Automation and workflow
Pricing
- Subscription-Based
- Pay-As-You-Go
Pros
Highly customizable platform
Intuitive drag and drop interface
Strong automation capabilities
Integrates well with other systems
Good for complex IT environments
Cons
Can be complex for smaller organizations
Requires training to fully leverage capabilities
Implementation can be time consuming
Reporting needs improvement
Limited mobile capabilities
Official Links
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