Cherwell icon

Cherwell

Cherwell is an IT service management (ITSM) and IT asset management (ITAM) software platform. It enables organizations to track, manage, and automate IT services and assets. Cherwell is known for its flexible and customizable platform with easy drag and drop configuration.

What is Cherwell?

Cherwell is a robust IT service management (ITSM) and IT asset management (ITAM) software platform designed to help organizations efficiently track, manage, and automate their IT services and assets. Some key features of Cherwell include:

  • Service management - Cherwell enables IT teams to track and manage incidents, problems, changes, releases, service requests, and more through predefined and custom workflows. It provides a centralized system to log, prioritize, assign, escalate, and report on all IT service management activities.
  • Asset management - Cherwell offers comprehensive tracking of IT assets including both physical assets like laptops and mobile devices as well as logical assets like software licenses. It provides visual mapping of relationships between assets and enables automated processes for inventory and lifecycle management.
  • Reporting and analytics - Cherwell comes equipped with a suite of prebuilt reports and dashboards to provide real-time insight and analytics. It also allows custom reports to be built leveraging underlying data.
  • Flexible platform - One of Cherwell's major differentiators is its flexible platform that enables drag-and-drop configuration of forms, workflows, dashboards and reporting. This rapid customization enables customers to quickly adapt Cherwell to their unique IT management processes without extensive coding.
  • Security and governance - Cherwell provides range of capabilities to maintain proper oversight, security and control including advanced role-based access control, an audit trail of all history and activity, and automated policy triggers and alerts when specified conditions are met.

With its flexible and robust set of capabilities Cherwell is popular choice for enterprise IT service management. Over a thousand customers globally leverage Cherwell to track and optimize their IT infrastructure and service delivery to their business. It is particularly well suited for regulated industries like financial services and healthcare where rigorous management, automation and audit control over IT assets and services are critical.

The Best Cherwell Alternatives

Top Apps like Cherwell

Zendesk

Zendesk is a customer service and engagement software company founded in 2007. Its flagship product is Zendesk Support, which is a help desk ticketing system designed to streamline and improve customer service interactions.Key features of Zendesk Support include:Ticket tracking - Agents can track, respond to, collaborate on, and resolve...

Freshservice

Freshservice is a cloud-based IT service management (ITSM) platform designed to streamline IT operations and improve efficiency. It was launched in 2011 by Freshworks and provides businesses with a fresh approach to ITSM.Some key features of Freshservice include:Ticket Management - Comprehensive ticketing system to track issues and requests. Automated...

Helpy.io

Helpy.io is a comprehensive customer service and help desk software solution designed to enhance customer experience and streamline support operations. Its key features include:- Ticketing system - Manage all customer inquiries and issues with a unified support ticket pipeline including assignment rules, SLA policies, and auto-escalation workflows.-...

Engati

Engati is a leading conversational AI platform used by businesses to automate customer interactions across various channels. It provides an easy-to-use drag-and-drop interface to build highly functional chatbots and virtual assistants without needing any coding knowledge.Key features of Engati include:Visual bot builder with pre-built templates and components to...

Trengo

Trengo is a cloud-based customer relationship management (CRM) platform aimed at small and medium-sized businesses. It provides a suite of tools to help manage key customer interactions including:Lead, contact, and account managementSales opportunity trackingCustomer communication features such as email and SMS marketingReporting and analytics on sales performanceIntegration with other...

InvGate Service Desk

InvGate Service Desk is an IT service management software designed to help IT teams manage services and support more efficiently. It provides a variety of features to track IT assets, monitor systems, automate processes, and optimize service delivery.Key features of InvGate Service Desk include:Incident Management - Log, categorize...

Deskero

Deskero is a project management and collaboration tool designed for Scrum and Kanban agile software development teams. It aims to simplify agile software development process and improve team collaboration.Key features of Deskero include:Customizable Kanban boards to visualize workSprint planning with backlogs and roadmapsTask, epic, and story managementEstimation and...

Alloy Navigator

Alloy Navigator is a versatile business modeling and analysis software used by organizations of all sizes. It enables both technical and non-technical users to map out complex systems visually to gain deeper insights.With an intuitive drag-and-drop interface, Alloy Navigator makes it easy to diagram databases, processes, organizational structures, value...

Vivantio

Vivantio is a leading provider of cloud-based IT service management (ITSM) software. Founded in 2008, Vivantio offers an ITSM platform designed to help IT teams manage services, assets, requests, problems, changes, projects, and more from a unified interface.Some key features of Vivantio include:IT help desk and ticketing system for...

VisionFlow

VisionFlow is a powerful yet user-friendly no-code business process management (BPM) and workflow automation platform. It enables organizations to visually map, analyze, improve, and automate complex business processes without the need for coding.With an intuitive drag-and-drop interface, VisionFlow makes it easy for non-technical users to model workflows using a...

Hector

Hector is a free, open source password manager and secure digital vault application. It enables users to securely store sensitive information such as passwords, credit card details, identities, notes, and more in an encrypted virtual vault on their device.Some key features of Hector include:Secure encryption (AES-256) to protect...