Vivantio vs Cherwell

Struggling to choose between Vivantio and Cherwell? Both products offer unique advantages, making it a tough decision.

Vivantio is a Business & Commerce solution with tags like help-desk, asset-management, project-management, itsm.

It boasts features such as IT service desk & ticketing, Asset management, Change management, Project management, Knowledge base, Reporting & analytics and pros including Intuitive and easy to use interface, Flexible pricing options, Robust feature set for ITSM, Cloud-based for anytime, anywhere access, Customizable workflows and forms, Strong mobile device support.

On the other hand, Cherwell is a Business & Commerce product tagged with itsm, itam, service-management, asset-management.

Its standout features include Incident management, Problem management, Change management, Service catalog, Knowledge management, Reporting and dashboards, IT asset management, Automation and workflow, and it shines with pros like Highly customizable platform, Intuitive drag and drop interface, Strong automation capabilities, Integrates well with other systems, Good for complex IT environments.

Feature	Vivantio	Cherwell
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Vivantio

Description: Vivantio is a provider of cloud-based IT service management software. It offers solutions for IT help desks, asset management, project management, and other ITSM needs. Vivantio aims to help IT teams work more efficiently and provide better service.

Cherwell

Description: Cherwell is an IT service management (ITSM) and IT asset management (ITAM) software platform. It enables organizations to track, manage, and automate IT services and assets. Cherwell is known for its flexible and customizable platform with easy drag and drop configuration.

Key Features Comparison

Vivantio Features

• IT service desk & ticketing
• Asset management
• Change management
• Project management
• Knowledge base
• Reporting & analytics

Cherwell Features

• Incident management
• Problem management
• Change management
• Service catalog
• Knowledge management
• Reporting and dashboards
• IT asset management
• Automation and workflow

Pros & Cons Analysis

Vivantio

Pros

• Intuitive and easy to use interface
• Flexible pricing options
• Robust feature set for ITSM
• Cloud-based for anytime, anywhere access
• Customizable workflows and forms
• Strong mobile device support

Cons

• Can be complex for smaller businesses
• Limited native integrations with third-party apps
• Requires training time to fully leverage features
• Support and implementation services cost extra

Cherwell

Pros

• Highly customizable platform
• Intuitive drag and drop interface
• Strong automation capabilities
• Integrates well with other systems
• Good for complex IT environments

Cons

• Can be complex for smaller organizations
• Requires training to fully leverage capabilities
• Implementation can be time consuming
• Reporting needs improvement
• Limited mobile capabilities

Pricing Comparison

Vivantio

• Subscription-Based
• Pay-As-You-Go

Cherwell

• Subscription-Based
• Pay-As-You-Go