Vivantio vs Cherwell

Struggling to choose between Vivantio and Cherwell? Both products offer unique advantages, making it a tough decision.

Vivantio is a Business & Commerce solution with tags like help-desk, asset-management, project-management, itsm.

It boasts features such as IT service desk & ticketing, Asset management, Change management, Project management, Knowledge base, Reporting & analytics and pros including Intuitive and easy to use interface, Flexible pricing options, Robust feature set for ITSM, Cloud-based for anytime, anywhere access, Customizable workflows and forms, Strong mobile device support.

On the other hand, Cherwell is a Business & Commerce product tagged with itsm, itam, service-management, asset-management.

Its standout features include Incident management, Problem management, Change management, Service catalog, Knowledge management, Reporting and dashboards, IT asset management, Automation and workflow, and it shines with pros like Highly customizable platform, Intuitive drag and drop interface, Strong automation capabilities, Integrates well with other systems, Good for complex IT environments.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Vivantio

Vivantio

Vivantio is a provider of cloud-based IT service management software. It offers solutions for IT help desks, asset management, project management, and other ITSM needs. Vivantio aims to help IT teams work more efficiently and provide better service.

Categories:
Business & Commerce It Service Management
help-desk asset-management project-management itsm

Vivantio Features

  1. IT service desk & ticketing
  2. Asset management
  3. Change management
  4. Project management
  5. Knowledge base
  6. Reporting & analytics

Pricing

  • Subscription-Based
  • Pay-As-You-Go

Pros

Intuitive and easy to use interface

Flexible pricing options

Robust feature set for ITSM

Cloud-based for anytime, anywhere access

Customizable workflows and forms

Strong mobile device support

Cons

Can be complex for smaller businesses

Limited native integrations with third-party apps

Requires training time to fully leverage features

Support and implementation services cost extra

Cherwell

Cherwell

Cherwell is an IT service management (ITSM) and IT asset management (ITAM) software platform. It enables organizations to track, manage, and automate IT services and assets. Cherwell is known for its flexible and customizable platform with easy drag and drop configuration.

Categories:
Business & Commerce It Service Management
itsm itam service-management asset-management

Cherwell Features

  1. Incident management
  2. Problem management
  3. Change management
  4. Service catalog
  5. Knowledge management
  6. Reporting and dashboards
  7. IT asset management
  8. Automation and workflow

Pricing

  • Subscription-Based
  • Pay-As-You-Go

Pros

Highly customizable platform

Intuitive drag and drop interface

Strong automation capabilities

Integrates well with other systems

Good for complex IT environments

Cons

Can be complex for smaller organizations

Requires training to fully leverage capabilities

Implementation can be time consuming

Reporting needs improvement

Limited mobile capabilities