Freshservice vs Cherwell

Struggling to choose between Freshservice and Cherwell? Both products offer unique advantages, making it a tough decision.

Freshservice is a Business & Commerce solution with tags like helpdesk, ticketing, itsm, service-desk.

It boasts features such as Incident management, Problem management, Change management, Release management, Asset management, Knowledge base, Self service portal, Reporting and analytics and pros including Intuitive and easy to use interface, Automated workflows and processes, Robust customization options, Strong mobile device support, Integration with many third-party apps, Reasonable pricing.

On the other hand, Cherwell is a Business & Commerce product tagged with itsm, itam, service-management, asset-management.

Its standout features include Incident management, Problem management, Change management, Service catalog, Knowledge management, Reporting and dashboards, IT asset management, Automation and workflow, and it shines with pros like Highly customizable platform, Intuitive drag and drop interface, Strong automation capabilities, Integrates well with other systems, Good for complex IT environments.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Freshservice

Freshservice

Freshservice is a cloud-based IT service management (ITSM) software that helps IT teams manage service desk tickets, assets, changes, releases, and more. It offers features like automated workflows, custom reporting, and integrations with other tools.

Categories:
Business & Commerce It Service Management
helpdesk ticketing itsm service-desk

Freshservice Features

  1. Incident management
  2. Problem management
  3. Change management
  4. Release management
  5. Asset management
  6. Knowledge base
  7. Self service portal
  8. Reporting and analytics

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Automated workflows and processes

Robust customization options

Strong mobile device support

Integration with many third-party apps

Reasonable pricing

Cons

Can be complex for smaller businesses

Limited native remote control functionality

Some features may require add-ons or higher pricing tier

Support could be more responsive

Cherwell

Cherwell

Cherwell is an IT service management (ITSM) and IT asset management (ITAM) software platform. It enables organizations to track, manage, and automate IT services and assets. Cherwell is known for its flexible and customizable platform with easy drag and drop configuration.

Categories:
Business & Commerce It Service Management
itsm itam service-management asset-management

Cherwell Features

  1. Incident management
  2. Problem management
  3. Change management
  4. Service catalog
  5. Knowledge management
  6. Reporting and dashboards
  7. IT asset management
  8. Automation and workflow

Pricing

  • Subscription-Based
  • Pay-As-You-Go

Pros

Highly customizable platform

Intuitive drag and drop interface

Strong automation capabilities

Integrates well with other systems

Good for complex IT environments

Cons

Can be complex for smaller organizations

Requires training to fully leverage capabilities

Implementation can be time consuming

Reporting needs improvement

Limited mobile capabilities