Engati
Engati is an AI-powered conversational automation platform that allows you to build chatbots and virtual assistants for customer service, support, sales, and other business uses. It provides a drag-and-drop visual bot builder to easily create flows, integrates with popular messag
chatbot
virtual-assistant
conversational-ai
nlp
automation
customer-service
customer-support
Engati: AI-Powered Conversational Automation
AI-powered chatbot automation platform for customer service, support, sales & more, with drag-and-drop bot builder and NLP capabilities - Build & manage virtual assistants with Engati
What is Engati?
Engati is a leading conversational AI platform used by businesses to automate customer interactions across various channels. It provides an easy-to-use drag-and-drop interface to build highly functional chatbots and virtual assistants without needing any coding knowledge.
Key features of Engati include:
- Visual bot builder with pre-built templates and components to build flows faster
- Conversation analytics and reports to optimize bot performance
- Omnichannel deployment support for platforms like WhatsApp, Facebook Messenger, Telegram, etc.
- NLP capabilities for intent recognition, sentiment analysis, and more
- Integration with CRM and helpdesk tools
- Bot marketplace to discover third-party bots and extensions
Engati helps businesses automate repetitive tasks, provide 24/7 self-service support, qualify leads, and overall deliver efficient and personalized customer experiences. It offers various plans suited for different needs and has been used by companies like Accenture, PwC, KPMG, and more.
Engati Features
Features
- Drag-and-drop visual bot builder
- Built-in NLP for intent recognition and entity extraction
- Integrations with messaging channels like WhatsApp, Telegram, Facebook Messenger
- Knowledge base and FAQ management
- Analytics and reporting
- Live chat handover to human agents
Pricing
- Freemium
- Subscription-Based
Pros
Intuitive visual interface
Good NLP capabilities out of the box
Lots of integrations and channels supported
Scalable to enterprise needs
Cons
Steep learning curve for advanced features
Additional costs for some integrations and channels
Limited customization compared to coding bots from scratch
Official Links
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