Helpwise
Helpwise is a customer service software that provides knowledge base creation, customer support ticketing, and live chat capabilities. It aims to help companies deliver exceptional customer experiences.
knowledge-base
ticketing
live-chat
customer-support
Helpwise: Customer Service Software
Helpwise is a comprehensive customer service software offering knowledge base creation, ticketing, and live chat features to deliver exceptional customer experiences.
What is Helpwise?
Helpwise is a robust customer service software designed to help companies provide seamless customer support across multiple channels. Its key features include:
- Knowledge Base - An extensive knowledge base builder to document solutions to common customer queries. This reduces repetitive tasks for agents.
- Ticketing System - Helps manage customer support tickets with features like smart ticket routing, SLA management, and automation workflows.
- Live Chat - Provides real-time communication between customers and support agents via live chat on websites.
- Customer Analytics - Insights into customer conversations to identify trends and areas of improvement.
- Mobile App - Android and iOS apps allow customers to tap into the knowledge base and create tickets on-the-go.
With its all-in-one solution, Helpwise aims to help companies deliver consistent, personalized, and exceptional customer experiences across channels. Seamless customer support leads to enhanced customer satisfaction and loyalty.
Helpwise Features
Features
- Knowledge base creation
- Customer support ticketing
- Live chat
Pricing
- Subscription-Based
Pros
Easy to use interface
Robust knowledge base capabilities
Multiple support channels
Cons
Can be pricey for small businesses
Limited customization options
Third-party integrations need work
Official Links
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