Helpwise

Helpwise is a customer service software that provides knowledge base creation, customer support ticketing, and live chat capabilities. It aims to help companies deliver exceptional customer experiences.

Helpwise alternatives ➤

What is Helpwise?

Helpwise is a robust customer service software designed to help companies provide seamless customer support across multiple channels. Its key features include:

Knowledge Base - An extensive knowledge base builder to document solutions to common customer queries. This reduces repetitive tasks for agents.
Ticketing System - Helps manage customer support tickets with features like smart ticket routing, SLA management, and automation workflows.
Live Chat - Provides real-time communication between customers and support agents via live chat on websites.
Customer Analytics - Insights into customer conversations to identify trends and areas of improvement.
Mobile App - Android and iOS apps allow customers to tap into the knowledge base and create tickets on-the-go.

With its all-in-one solution, Helpwise aims to help companies deliver consistent, personalized, and exceptional customer experiences across channels. Seamless customer support leads to enhanced customer satisfaction and loyalty.

Official Links

Official Website
helpwise.io

The Best Helpwise Alternatives

Top Apps like Helpwise

Zendesk, Freshdesk, Raiseaticket, Help Scout, Engati, Crust Service Cloud, Beingo, SupportBee are some alternatives to Helpwise.

Sugggest an alternative ❐

Zendesk

Zendesk is a customer service and engagement software company founded in 2007. Its flagship product is Zendesk Support, which is a help desk ticketing system designed to streamline and improve customer service interactions.Key features of Zendesk Support include:Ticket tracking - Agents can track, respond to, collaborate on, and resolve...

Freshdesk

Freshdesk is a cloud-based customer support software designed to help businesses provide seamless, exceptional customer service across multiple channels. Here are some key features of Freshdesk:Ticketing System - Helps teams manage customer queries efficiently. Comes with advanced automation and routing capabilities.Knowledge Base - Allows you to create a...

Raiseaticket

Raiseaticket is a comprehensive IT service desk and asset management solution designed to help IT teams manage services, assets, and requests more efficiently. Here are some key capabilities of Raiseaticket:Ticket Management - Raiseaticket provides an easy way for end users to submit service tickets via email, portal, chat, or...

Help Scout

Help Scout is a popular customer service software designed for small and medium businesses. It provides a suite of features to help support teams manage customer conversations across multiple channels.Some key features of Help Scout include:Shared mailboxes - Agents can collaborate on a single, shared inboxTicketing system -...

Engati

Engati is a leading conversational AI platform used by businesses to automate customer interactions across various channels. It provides an easy-to-use drag-and-drop interface to build highly functional chatbots and virtual assistants without needing any coding knowledge.Key features of Engati include:Visual bot builder with pre-built templates and components to...

Crust Service Cloud

Crust Service Cloud is a feature-rich cloud-based customer service software designed specifically for small and medium businesses. It allows companies to support their customers across multiple channels including email, live chat, phone calls, social media and more from a unified interface.Key features of Crust Service Cloud include:Omnichannel customer...

Beingo

Beingo is an online presentation software that can be used as an alternative to Microsoft PowerPoint. It has an easy-to-use drag and drop interface that allows anyone to create professional-looking presentations, regardless of design experience.Some key features of Beingo include:Professionally designed templates - Choose from a wide variety...

SupportBee

SupportBee is a cloud-based help desk and shared inbox platform designed for small and medium-sized businesses. Its key features include:Ticketing system to manage customer support requestsShared team inboxes to collaborate on incoming emailsLive chat widget to interact with website visitorsAutomation tools like macros and canned responses to streamline workflowsCustom...